L'Quintis Brown
Dallas
Summary
Results-driven Human Resources and Administrative Professional with 13+ years of experience supporting HR operations, compliance, employee services, and high-volume client-facing environments. Proven track record in payroll support, benefits administration, onboarding, records management, and policy compliance, with additional strengths in case management, investigations, and cross-functional coordination. Adept at managing sensitive information, improving processes, and delivering exceptional service while meeting regulatory and organizational standards. Known for strong leadership, attention to detail, and the ability to thrive in fast-paced, highly regulated environments.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Member Services Representative II
Navy Federal Credit Union
Frisco
11.2022 - Current
- Served 80+ members daily, providing high-quality assistance with transactions, account inquiries, digital banking support, and financial solutions while maintaining exceptional professionalism and accuracy.
- Reduced transaction and processing errors by 20% through strong attention to detail, adherence to compliance standards, and consistent accuracy in cash handling and system documentation.
- Achieved 100% Member Service Satisfaction ratings, consistently delivering efficient, friendly, and personalized support that aligned with Navy Federal’s service standards.
- Resolved member concerns involving account discrepancies, fraud cases, and dispute claims with thorough research, timely follow-up, and clear communication.
- Educated members on Navy Federal products (checking, savings, credit cards, loans, certificates) and guided them through appropriate solutions to support financial wellness.
- Leveraged internal banking systems and CRM platforms to document interactions, update member profiles, and manage service requests with precision and consistency.
Subrogation Specialist/Adjuster
Allstate
Coppell
11.2019 - 10.2022
- Investigated auto and property claims to identify subrogation opportunities by reviewing police reports, photos, liability assessments, repair estimates, statements, and policy coverage.
- Handled end-to-end subrogation recovery processes, including establishing liability, pursuing third-party carriers, negotiating settlements, and securing reimbursement of claim payouts.
- Spearheaded claims negotiations up to $25,000 and contributed to litigation processes for unsuccessful settlements, ensuring proper follow-up and adherence to company procedures.
- Uploaded documentation and reports to corporate database system using NextGen to facilitate smooth claims processing and maintain accurate, accessible case records.
- Analyzed claim files for recovery potential and documented findings in internal claims systems while maintaining accuracy, compliance, and detailed case records.
- Communicated with insureds, adjusters, body shops, and external partners to gather supporting documentation, clarify facts, and ensure timely resolution.
Texas Advisor II
Texas Health and Human Services Commission
Fort Worth
03.2019 - 11.2019
- Determined eligibility for state and federal assistance programs including SNAP, Medicaid, TANF, and CHIP by reviewing applications, interviewing clients, and verifying documentation according to HHSC policies and state regulations.
- Conducted comprehensive case assessments to evaluate household income, resources, living arrangements, and employment details while ensuring accuracy and compliance.
- Managed a high-volume caseload, processing applications, renewals, and changes within required timelines and maintaining detailed, error-free case records in TIERS and other HHSC systems.
- Provided clear explanations of program requirements, rights, responsibilities, and benefits to clients, ensuring understanding and supporting long-term self-sufficiency.
- Delivered exceptional customer service through in-person interviews, phone consultations, and written communication while maintaining confidentiality and professionalism.
Human Resources Administrative Assistant
Custom Vehicle Solutions
Denton
07.2017 - 02.2019
- Observed payroll activities for 100+ employees and ensured timely posting of checks before month-end.
- Completed, verified, and processed 250+ forms for benefits administration, including pension plans, unemployment, and medical insurance.
- Supported recruitment and onboarding by posting job openings, screening resumes, scheduling interviews, and coordinating candidate communications.
- Maintained accurate employee records, HR databases, and compliance documentation in line with company and regulatory standards.
- Facilitated new employee orientation, benefits enrollment, and training programs to support staff development.
- Demonstrated proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and managed executive calendars, travel, meetings, conference bridges, and events.
- Assisted with HR projects, policy updates, and performance review documentation, contributing to improved department efficiency.
Security Operation Center Manager
DXC Technology/Hewlett Packard Enterprise
Plano
08.2015 - 08.2017
- Managed a team of 15+ SOC analysts overseeing 24/7 monitoring, detection, and response to cybersecurity threats across enterprise networks.
- Directed incident response for 100+ security events per month, reducing average response time by 35% and minimizing business impact.
- Developed and implemented SOC processes, workflows, and playbooks, improving threat detection accuracy and operational efficiency.
- Managed SOC staffing, training, and performance evaluations, increasing team proficiency and maintaining high morale and operational readiness.
- Prepared detailed dashboards, reports, and metrics for senior management, providing actionable insights that informed security strategy and investment decisions.
- Spearheaded special security projects, including automating alert triage and enhancing incident tracking systems, resulting in a 25% increase in resolution efficiency.
Administrative Assistant Project Coordinator
The Walsh Group - Walsh Construction & Archer Western
Denton
10.2013 - 05.2017
- Administered, maintained, and coordinated the structure around incoming and outgoing communication including quality control documents, technical drawings, clarification requests, inspection plans, and structural wall designs, internal and external correspondence.
- Trained several administrative assistants during a period of company expansion to ensure attention to detail and adherence to company policy.
- Data entry duties, file handling and maintaining filing systems, updating and maintaining databases, analysis, and reporting as requested by Project Manager ordering office supplies.
- Exhibited excellent oral, written and interpersonal communication skills, including public speaking and conflict resolution when needed.
- Developed new filing and organizational practices, saving the company $3,300 per year in contracted labor expenses.
- Contributed to a 68% revenue increase by streamlining administrative operations and prioritizing tasks.
Education
Bachelor of Science - BS - Integrative Studies Minors: Human Resources, Criminal Justice, Psychology, and Sociology
University of North Texas
Denton, Texas05.2019
Associate of Arts and Sciences - AAS -
Mountain View College
Dallas, Texas05.2009
Skills
- Microsoft Office
- Organization Skills
- Supervisory Skills
- Customer Service
- Teamwork
- Communication
- Problem Solving
- Leadership
- Customer service
- Team collaboration
- Time management
- Adaptability
Personal Information
Title: Human Resources Assistant
Certification
Texas Adjuster License
Languages
English
Full Professional
Timeline
Member Services Representative II
Navy Federal Credit Union
11.2022 - Current
Subrogation Specialist/Adjuster
Allstate
11.2019 - 10.2022
Texas Advisor II
Texas Health and Human Services Commission
03.2019 - 11.2019
Human Resources Administrative Assistant
Custom Vehicle Solutions
07.2017 - 02.2019
Security Operation Center Manager
DXC Technology/Hewlett Packard Enterprise
08.2015 - 08.2017
Administrative Assistant Project Coordinator
The Walsh Group - Walsh Construction & Archer Western
10.2013 - 05.2017
Bachelor of Science - BS - Integrative Studies Minors: Human Resources, Criminal Justice, Psychology, and Sociology
University of North Texas
Associate of Arts and Sciences - AAS -
Mountain View College