Lua McKnight
Pacific Palisades,CA
Summary
Personable and dedicated Customer Service Receptionist with 2 years in the pilates and hospitality industry. Eager to maintain customer satisfaction and contribute to the company's success. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability under high-pressure situations, and exceptional interpersonal skills. Adept at enhancing client's experiences, managing accounts, and maintaining a professional work environment.
Overview
3
3
years of professional experience
Work History
Customer Service Receptionist
Club Pilates Franchise LLC
Pacific Palisades, CA
02.2022 - Current
- Greet and advise clients, and check them into their class
- Answer incoming calls, respond to client inquiries, and assist clients with purchasing memberships
- Manage client accounts
- Maintain records of client interactions, transactions, comments, and complaints.
- Assist clients in resolving account issues by providing accurate information in a timely manner.
- Open and close studio; clean studio succeeding shift
- Oversee operation and work with management to identify areas to strengthen
Patient Transporter
UCLA Hospital
Santa Monica, CA
01.2023 - 04.2023
- Greeted and assisted patients in wheelchairs to their family in vehicles
- Assisted nurses with patient transfers in the discharge process, using proper safety measures
- Informed family members of patient's arrival at the assigned destination
- Recorded accurate times of departure and arrival on log sheets
- Provided competent and gentle comfort and care
- Gained clinical exposure
Ice Cream Server
Toppings Yogurt Bar | Pacific Palisades & Beverly Hills
Pacific Palisades, CA
03.2021 - 08.2021
- Opened and closed store
- Greeted customers and made sure all yogurt machines were running and working
- Restocked 120 toppings, napkins, and spoons as needed
- Operated cash register to collect payments from customers
- Cleaned tables, chairs and dining areas after customer use
- Provided excellent customer service
- Obtained California Food Handlers License
Education
High School Diploma -
Palisades Charter High School
Pacific Palisades, CA06-2024
Skills
- Customer Service Excellence
- Account Management
- Teamwork and Collaboration
- Time Management
- Interpersonal Communication
- Problem-Solving
- Issue and Complaint Resolution
- Food handling/ service
References
References available upon request.
Timeline
Patient Transporter
UCLA Hospital
01.2023 - 04.2023
Customer Service Receptionist
Club Pilates Franchise LLC
02.2022 - Current
Ice Cream Server
Toppings Yogurt Bar | Pacific Palisades & Beverly Hills
03.2021 - 08.2021
High School Diploma -
Palisades Charter High School
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