Summary
Overview
Work History
Education
Skills
LANGUAGES
Interests
Timeline
Internships/ Summer Programs
Generic

Lualhati (Lulu) Novicio

Virginia Beach,VA

Summary

Hi! I usually go by "Lulu".

I previously lived in California and I've recently just moved in Virginia. With that, I am urgently looking for any kind of retail sales job because I believe that is what I am best at and willing to gain more experiences in the retail world. I strive in bringing in the positive attitude into any environment.

Overview

3
3
years of professional experience

Work History

Retail Associate

Delilah Studios
San Francisco, CA
08.2023 - 02.2025
  • Organized merchandise displays to optimize visual appeal and drive sales.
  • Trained new associates on company policies and customer service standards to improve team performance.
  • Collaborated with management to implement promotional strategies, increasing foot traffic in-store.
  • Resolved customer inquiries and complaints promptly, fostering positive relationships and loyalty.
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Collaborated with team members to achieve daily sales goals and exceed performance targets.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Ice Cream Roller/ Employee

Icicles
San Francisco, CA
06.2022 - 05.2023
  • Daily maintenance of strict food safety and sanitation protocols
  • Maintained a healthy and safe environment by following safety & sanitation standards
  • Handled cash and credit transactions quickly and accurately
  • Communicated clearly and positively with coworkers and management
  • Crafted customized ice cream rolls using fresh ingredients and innovative techniques
  • Ensured cleanliness and organization of workstations for optimal efficiency
  • Provided exceptional customer service, enhancing overall guest experience
  • Assisted in training new staff on equipment operation and production standards
  • Streamlined preparation processes, reducing wait times during peak hours
  • Collaborated with team members to enhance workflow and improve service speed
  • Kept work area tidy and sanitary, promptly addressing spills, and other messes.

Education

Some College (No Degree) - Nutrition

San Francisco State University
San Francisco, California

Galileo Academy of Science And Technology
San Francisco, California
01-2023

Skills

  • Adaptation and Adjustment
  • Leadership
  • Positive and engaging demeanor
  • Hospitality and accommodation
  • Teamwork and collaboration
  • Money handling
  • Truck unloading
  • Display setup
  • Customer engagement

LANGUAGES

English and Tagalog (Intermediate)

Interests

  • DIY and Home Improvement
  • craft making
  • nutrition
  • beauty

Timeline

Retail Associate

Delilah Studios
08.2023 - 02.2025

Ice Cream Roller/ Employee

Icicles
06.2022 - 05.2023

Some College (No Degree) - Nutrition

San Francisco State University

Galileo Academy of Science And Technology

Internships/ Summer Programs

  • Junior Counselor, Filipino Summer Program(June 2018)
  • Partnered up with other JC’s to supervise kids ages 5 to 10
  • Land is Life Intern, Paid Summer Internship(June 2019)
  • Community building with other interns
  • Discuss and address current situations in our neighborhood
  • I DARE YOUth, Paid Summer Internship(July 2021)
  • ROSe Program, Paid Internship(July-Oct. 2021)
  • We collaborated with well-known, neighborhood artists to create an art display at the Children’s Creativity Museum in SF. The art piece is called “Sheroes/heroes”
Lualhati (Lulu) Novicio