Lualhati (Lulu) Novicio
Virginia Beach,VA
Summary
Hi! I usually go by "Lulu".
I previously lived in California and I've recently just moved in Virginia. With that, I am urgently looking for any kind of retail sales job because I believe that is what I am best at and willing to gain more experiences in the retail world. I strive in bringing in the positive attitude into any environment.
Overview
3
3
years of professional experience
Work History
Retail Associate
Delilah Studios
San Francisco, CA
08.2023 - 02.2025
- Organized merchandise displays to optimize visual appeal and drive sales.
- Trained new associates on company policies and customer service standards to improve team performance.
- Collaborated with management to implement promotional strategies, increasing foot traffic in-store.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and loyalty.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Maintained clean sales floor and straightened and faced merchandise.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Performed cash, card, and check transactions to complete customer purchases.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Ice Cream Roller/ Employee
Icicles
San Francisco, CA
06.2022 - 05.2023
- Daily maintenance of strict food safety and sanitation protocols
- Maintained a healthy and safe environment by following safety & sanitation standards
- Handled cash and credit transactions quickly and accurately
- Communicated clearly and positively with coworkers and management
- Crafted customized ice cream rolls using fresh ingredients and innovative techniques
- Ensured cleanliness and organization of workstations for optimal efficiency
- Provided exceptional customer service, enhancing overall guest experience
- Assisted in training new staff on equipment operation and production standards
- Streamlined preparation processes, reducing wait times during peak hours
- Collaborated with team members to enhance workflow and improve service speed
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
Education
Some College (No Degree) - Nutrition
San Francisco State University
San Francisco, CaliforniaGalileo Academy of Science And Technology
San Francisco, California01-2023
Skills
- Adaptation and Adjustment
- Leadership
- Positive and engaging demeanor
- Hospitality and accommodation
- Teamwork and collaboration
- Money handling
- Truck unloading
- Display setup
- Customer engagement
LANGUAGES
English and Tagalog (Intermediate)
Interests
- DIY and Home Improvement
- craft making
- nutrition
- beauty
Timeline
Retail Associate
Delilah Studios
08.2023 - 02.2025
Ice Cream Roller/ Employee
Icicles
06.2022 - 05.2023
Some College (No Degree) - Nutrition
San Francisco State University
Galileo Academy of Science And Technology
Internships/ Summer Programs
- Junior Counselor, Filipino Summer Program(June 2018)
- Partnered up with other JC’s to supervise kids ages 5 to 10
- Land is Life Intern, Paid Summer Internship(June 2019)
- Community building with other interns
- Discuss and address current situations in our neighborhood
- I DARE YOUth, Paid Summer Internship(July 2021)
- ROSe Program, Paid Internship(July-Oct. 2021)
- We collaborated with well-known, neighborhood artists to create an art display at the Children’s Creativity Museum in SF. The art piece is called “Sheroes/heroes”