Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Luana De Oliveira Limao

Luana De Oliveira Limao

Laguna Niguel,CA

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at previous jobs. Skilled in strategic planning and problem-solving, with a commitment to maintaining high safety standards. Excelled in fostering teamwork and achieving significant improvements in efficiency and service quality, leveraging both strong organizational skills and attention to detail.

Overview

8
8
years of professional experience

Work History

Amazon Driver

Amazon
04.2023 - Current


  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.

Housekeeper

Irvine Spectrum
09.2020 - 12.2021
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.

Pizza Maker

Alfredo's Italian Kitchen
10.2019 - 04.2020
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Monitored and maintained clean working areas and cooking surfaces.
  • Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
  • Collaborated with team members to streamline kitchen operations and maintain timely order fulfillment.
  • Monitored pizzas throughout cooking process to deliver correct doneness and prevent burning or undercooking.

Pizza Maker and Assistant Manager

Dominos's Pizza
03.2018 - 08.2019
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
  • Monitored and maintained clean working areas and cooking surfaces.
  • Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
  • Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
  • Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
  • Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
  • Collaborated with team members to streamline kitchen operations and maintain timely order fulfillment.
  • Monitored pizzas throughout cooking process to deliver correct doneness and prevent burning or undercooking.
  • Established a positive work environment by fostering effective communication and teamwork among colleagues, contributing to overall job satisfaction and productivity.
  • Prioritized strict adherence to food safety regulations, maintaining a clean work area free from cross-contamination risks at all times.
  • Assisted in training new employees on proper pizza-making techniques, contributing to overall staff proficiency.
  • Coached new workers on store policies, pizza making, and dough preparation.
  • Tracked inventory of ingredients and supplies to keep kitchen well stocked and meet product and service demands.
  • Managed inventory effectively, reducing food waste and controlling costs for the business.
  • Achieved consistent positive reviews from customers by delivering exceptional service and high-quality products.
  • Assisted in managing food cost by optimizing ingredient usage and pizza portioning.
  • Ensured all pizzas met visual and taste standards before serving, guaranteeing customer satisfaction.

Commercial Finance Consultant

Caixa Seguradora
08.2016 - 04.2017
  • Designed and executed targeted sales strategies to grow the client base and expand market reach.
  • Achieved successful completion of numerous high-value transactions, contributing to the overall growth and reputation of the company.
  • Provided ongoing support and guidance to clients throughout the lifecycle of commercial finance engagements.
  • Enabled efficient decision-making for clients by distilling complex financial information into easily digestible reports and presentations.
  • Negotiated favorable terms for clients' financing agreements, ensuring optimal outcomes for both parties involved.
  • Evaluated the financial health of prospective clients through thorough due diligence processes before initiating engagements.
  • Conducted comprehensive financial analyses, enabling clients to make data-driven strategic decisions.
  • Developed and maintained strong relationships with clients, fostering trust and long-term partnerships.

Education

Gestão Comercial -

Universidade Potiguar
Natal-Brazil
08.2017

Ciencias Sociais -

Universidade Federal Do Rio Grande Do Norte
Natal-Brazil
08.2012

Skills

  • Time Management
  • Customer Service
  • Problem-Solving
  • Safe Driving Practices
  • Patience and understanding
  • Commercial driving
  • Confidentiality understanding
  • Strategic Planning
  • Business Management
  • Multitasking Abilities
  • Teamwork and Collaboration
  • Problem-solving abilities
  • Organizational Skills
  • Attention to Detail

Timeline

Amazon Driver

Amazon
04.2023 - Current

Housekeeper

Irvine Spectrum
09.2020 - 12.2021

Pizza Maker

Alfredo's Italian Kitchen
10.2019 - 04.2020

Pizza Maker and Assistant Manager

Dominos's Pizza
03.2018 - 08.2019

Commercial Finance Consultant

Caixa Seguradora
08.2016 - 04.2017

Gestão Comercial -

Universidade Potiguar

Ciencias Sociais -

Universidade Federal Do Rio Grande Do Norte

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Luana De Oliveira Limao