Luana Mendonca
Oviedo,FL
Summary
Customer-focused professional with backgrounds in hospitality, research, and healthcare. Excellent at providing exceptional service, managing administrative tasks, and maintaining a welcoming workplace. Skilled at multitasking, problem solving, and communication. Proven adaptability to various occupations and situations, as well as a strong commitment to cooperation and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Financial Consultant
Five Rings Financial
2023.12 - Current
- Built strong relationships with clients through consistent communication and exceptional customer service.
- Provided ongoing support for clients experiencing financial challenges, offering guidance on debt management and budgeting techniques.
- Educated clients on various investment options, empowering them to make informed decisions about their finances.
- Developed comprehensive financial plans for clients to achieve their short-term and long-term goals.
- Manage between 6 to 8 meetings per week with new clients.
Server/Cashier
Magic Ice Cream
2022.01 - 2023.12
- Managed inventory levels by restocking
- Maintained cleanliness and organization
- Handled cash transactions accurately and efficiently
- Operated an ice cream truck, driving to various locations to sell ice cream and frozen treats to customers
Server
King's Point Ice Cream and Burger
2020.07 - 2021.12
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Molecular and Cellular Biology - Biomedical Science
University of Central Florida
Orlando, FL08.2025
Skills
- Customer Service
- Problem Solving
- Attention to Detail
- Keyboarding skills
- Organizational Skills
- Multitasking Abilities
- Trend Analysis
- Verbal and written communication
Volunteer Experience
General Surgery: Urology 05/01/24, Present,
Orlando Regional Medical Center, Orlando, FL
- Help the unit secretary to answers phone calls
- Help patients with their needs
- Restock supplies in the rooms
Pathology Laboratory 10/01/23 - 03/01/24
Orlando Regional Medical Center, Orlando, FL
- Organize slides
- Restock supplies
- Help in the process of making a slide
Timeline
Financial Consultant
Five Rings Financial
2023.12 - Current
Server/Cashier
Magic Ice Cream
2022.01 - 2023.12
Server
King's Point Ice Cream and Burger
2020.07 - 2021.12
Molecular and Cellular Biology - Biomedical Science
University of Central Florida
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