Luana Stiegler
Poplar Grove,IL
Summary
Dynamic CXM Manager and HR Coordinator with a proven track record at Home Depot, enhancing customer satisfaction by overhauling service protocols and fostering a culture of continuous learning. Expert in team leadership and complex problem-solving, I improved satisfaction scores significantly, mentored future leaders, and streamlined HR processes, demonstrating exceptional verbal and written communication skills.
Overview
6
6
years of professional experience
Work History
CXM Manager
Home Depot
08.2021 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
HR Coordinator
Candlewick Lake Association
01.2019 - 06.2022
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Reviewed human resources paperwork for accuracy and completeness.
Education
Glenbard North
Carol Stream, IL06-1998
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Timeline
CXM Manager
Home Depot
08.2021 - Current
HR Coordinator
Candlewick Lake Association
01.2019 - 06.2022
Glenbard North
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