Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

William Iacovetta

Queens,NY

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career covering both linemen and splice technicians. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Experience with directing and improving operations through effective employee motivational strategies and strong policy enforcement including workplace safety. Proficient in best practice and regulatory requirements of telecommunications operations. Assess performance, coach and develop employees. Hold employees accountable and take corrective actions- training, ongoing direction, and feedback

Overview

33
33
years of professional experience

Work History

CXM Local Manager

Verizon
11.2002 - 12.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Cable Splicing Technician

Verizon
02.1991 - 11.2002
  • Installed wiring, cabling and networking hardware on customer premises.
  • Installed and configured new devices and system components.
  • Placed cables in manholes, rear yards, and into buildings and through walls, basements, and stairwells.
  • Responded to service outages during and after business hours.
  • Performed preventive maintenance of telecommunications equipment.
  • Read blueprints and schematics to correctly place cable & equipment and splice said cables.

Education

Associate of Arts -

Nassau Community College
Garden City, NY

Skills

  • Workforce Management
  • Team Leadership
  • Schedule Preparation
  • Performance Evaluations
  • Time Management
  • Expectation Setting
  • Verbal and Written Communication
  • Construction Safety
  • Safety Training
  • Fleet Management
  • Inventory Management
  • Telecommunications

Languages

Spanish
Elementary
Italian
Elementary

Timeline

CXM Local Manager

Verizon
11.2002 - 12.2023

Cable Splicing Technician

Verizon
02.1991 - 11.2002

Associate of Arts -

Nassau Community College

Similar Profiles

CREATE PROFILE
William Iacovetta