Mahmoud Elkady
Danbury,CT
Summary
A dedicated and results-driven professional with a proven track record of successfully managing complex projects in the field of mainline and entrance infrastructure. I excel in collaborating with cross-functional teams, including Engineering, Customer Service Center, and Contract Administration, to meticulously plan, organize, schedule, and control projects within the stringent force to load guidelines.
With a strong commitment to excellence and a drive to achieve project goals efficiently, I bring a valuable combination of project management and safety expertise to any team or organization.
Experienced with overseeing daily operations and team management. Utilizes strong leadership and effective communication to drive performance. Track record of implementing process improvements to enhance efficiency and customer service.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Local Manager CXM Hi-Cap, 5G, Dark Fibe, Back Bone
Verizon
2022 - Current
- Managed a team of 25 Union represented employees, ensuring their adherence to company policies and productivity standards.
- Backbone infrastructure Including Government projects
- Strategically prioritized work orders, resulting in a 95% reduction in project delays and improved customer satisfaction.
- Implemented a robust job tracking system, reducing project completion times by 97% through improved coordination and efficient resource allocation.
- Maintained meticulous records of job status and accomplishments, resulting in a 70% increase in transparency and accountability within the team.
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Led team development initiatives, enhancing employee performance and engagement
- Led team in optimizing operational workflows, enhancing productivity and service quality.
- Developed and implemented training programs for staff to improve performance and efficiency.
- Managed daily operations, ensuring compliance with safety standards and company policies.
- Analyzed customer feedback to identify areas for service improvement and employee development.
Local Manager Cable Maintenance
Verizon NYM
04.2018 - 01.2020
- Led daily operations to ensure adherence to company policies and local regulations.
- Mentored team members, fostering skill development and enhancing overall performance.
- Developed and implemented process improvements that streamlined workflow efficiency.
- Managed inventory control systems to optimize stock levels and reduce waste.
- Coordinated training programs for staff, enhancing service delivery standards.
Local Manager I&R
Verizon
02.2017 - 04.2018
- Managed a team of 25 Union represented employees, ensuring their adherence to company policies and productivity standards.
- Strategically prioritized work orders, resulting in a 15% reduction in project delays and improved customer satisfaction.
- Implemented a robust job tracking system, reducing project completion times by 20% through improved coordination and efficient resource allocation.
- Maintained meticulous records of job status and accomplishments, resulting in a 70% increase in transparency and accountability within the team.
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Led team development initiatives, enhancing employee performance and engagement.
Facility Tech & Acting Manager
Verizon wire-line
02.2016 - 02.2018
- Conducted regular workplace inspections, totaling 50 inspections per month, to identify and rectify deficiencies in workplace conditions, resulting in a 20% reduction in workplace incidents.
- Collaborated with the Environmental Health and Safety (EHS) team by initiating 15 technical support requests per month for complex workplace conditions, ensuring prompt resolution and compliance with safety standards.
- Managed the investigation and reporting of all workplace injuries into the Enterprise Safety System (ESS), averaging 5 incident reports per week. This timely reporting contributed to a 30% decrease in response time for addressing safety concerns.
- Spearheaded the immediate notification of EHS in cases of serious accidents, reducing response time by 40% and facilitating rapid emergency response and incident management.
- Conducted preventive maintenance on equipment to ensure optimal performance and reduce downtime.
Lead Man
Brand Energy & Infrastructure Services, Industrial Construction
2015 - 2016
- Led a team of 10 craft workers, providing clear instruction and guidance.
- Trained 4 new team members, improving crew efficiency by 80% within 6 months.
- Led the crew in the safe erection and dismantling of scaffold structures for over 50 projects.
- Achieved a 100% safety record with zero accidents or incidents under my leadership.
- Efficiently staged materials, reducing project setup time by 15%.
Education
Bachelor of Science - Physical Education
Cairo University
Skills
- Workforce Management
- Policy Implementation
- Expense Tracking
- Operations Management
- Business Administration
- Strategic Planning
- Staff Development
- Performance Management
- Business Planning
- Complex Problem-Solving
- Time Management
- Employee Training and Development
- Performance Evaluations
- Policy and Procedure Development
- Operations management
- Staff development
- Workforce planning
Accomplishments
- Collaborated with team of 6 in the development of Randell's island .
- Achieved 0 OT through effectively helping with project .
- Documented and resolved [NL & FL] which help keeping customer
- Supervised team of 27 staff members.
- Achieved more FTTB through effectively helping with BB
Certification
- Safety-OSHA
- Basic Plus
- TWIC
- FED
Languages
Arabic
Native or Bilingual
Timeline
Local Manager Cable Maintenance
Verizon NYM
04.2018 - 01.2020
Local Manager I&R
Verizon
02.2017 - 04.2018
Facility Tech & Acting Manager
Verizon wire-line
02.2016 - 02.2018
Local Manager CXM Hi-Cap, 5G, Dark Fibe, Back Bone
Verizon
2022 - Current
Lead Man
Brand Energy & Infrastructure Services, Industrial Construction
2015 - 2016
Bachelor of Science - Physical Education
Cairo University