Steve Marsh
Ziply Fiber
Vancouver,WA
17
years of professional experience
Experienced with overseeing daily operations and team management. Utilizes strong leadership and effective communication to drive performance. Track record of implementing process improvements to enhance efficiency and customer service.
Work History
Local Manager
6 Years 4 Months- Managed day-to-day operations, ensuring efficient service delivery and customer satisfaction.
- Developed training programs for staff, enhancing team performance and service quality.
- Implemented process improvements, resulting in streamlined workflows and reduced operational delays.
- Collaborated with upper management to establish goals and objectives aligned with the company''s mission and vision statements.
- Conducted performance evaluations, providing constructive feedback to support employee growth and development.
- Streamlined communication protocols between departments, improving overall efficiency within the organization.
- Maintained a safe work environment by enforcing safety guidelines and addressing potential hazards promptly.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Led team meetings to align goals and address performance challenges effectively.
Sales and Service Technician
4 Years 8 Months- Install data, video, voice to residential and business
- Educated customers on data, video, and voice technology features and usage
- Install equipment and mount hardware at residential and business environment
- Daily communication with tech support to resolve equipment issues
- Diagnosed and resolved customer service issues to enhance satisfaction and retention.
- Installed and maintained fiber optic systems ensuring optimal performance and reliability.
- Installed and maintained fiber optic equipment, ensuring optimal performance and reliability.
Local Manager
5 Years 7 Months- Supervised 15 technicians, processed payroll, created daily schedules, handled employee complaints
- Trained new technicians to install residential and business equipment
- Performed quality control checks on a daily basics
- Assigned equipment and hardware to technician daily
Fiber Technician
11 Months- Install data, video, voice to residential and businesses
- Education customer in data, video, voice technology
- Install equipment and mount hardware at residential and businesses environment
- Daily communication with tech support to resolve equipment issues
Skills
Operations management
Workforce management
Customer service
Employee engagement
Talent development
Time management
Team leadership
Decision-making
Safety procedures
Clear communication
Verbal and written communication
Coaching and mentoring
Conflict resolution
Relationship building
QUALIFICATIONS
- Over Twenty years' experience of excellent customer service in the communication field over the phone and in person
- Fifteen years’ experience supervising technicians, provided technicians daily schedule and processed technicians payroll
- Proficient in trouble shooting voice, data and video
- Provided technical knowledge to customers by acceleration customer business objectives
Timeline
Local Manager
Ziply Fiber
05.2020 - CurrentRead More
Sales and Service Technician
Ziply Fiber
09.2015 - 05.2020Read More
Fiber Technician
Wise Connects
10.2014 - 09.2015Read More
Local Manager
DishOne
03.2010 - 10.2015Read More