Ryan Magley
Point Pleasant
Summary
Results-oriented professional skilled in operations management and team development. Known for implementing training initiatives that reduce turnover and enhance employee skills, contributing to improved resource allocation and process efficiency across multiple locations.
Overview
30
30
years of professional experience
Work History
Local Manager
Verizon
Howell Township, NJ
02.2004 - 12.2025
- Directed operational teams to elevate customer satisfaction and optimize service delivery.
- Executed strategic initiatives to enhance resource allocation efficiency across multiple locations.
- Evaluated performance metrics to pinpoint opportunities for process enhancement and efficiency optimization.
- Managed budgetary planning and resource management to support district objectives effectively.
- Fostered a culture of continuous improvement through regular feedback sessions and performance reviews.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Led team to enhance customer service quality, achieving high satisfaction ratings.
- Maintained a safe work environment by enforcing safety guidelines and addressing potential hazards promptly.
- Collaborated with upper management to establish goals and objectives aligned with the company's mission and vision statements.
- Facilitated regular team meetings to discuss progress, share updates, and address any concerns or challenges.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Cable Technician
Verizon
Lakewood, NJ
02.1996 - 02.2004
- Installed and maintained fiber optic and copper cable infrastructure to ensure optimal connectivity.
- Trained junior technicians on equipment handling and safety protocols, fostering skill development.
- Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
- Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
- Coordinated with contractors and other technicians, fostering efficient teamwork on complex projects.
Education
Bachelor of Arts - Political Science
University of Delaware
Newark, DE05-1996
Skills
- Staff management
- Operations management
- Relationship building and management
- Team development
- Goals and performance
- Staff training and development
- Controlling costs
- Process improvement
- Operations
Timeline
Local Manager
Verizon
02.2004 - 12.2025
Cable Technician
Verizon
02.1996 - 02.2004
Bachelor of Arts - Political Science
University of Delaware