Luann Pelletier

• Collaborated with cross-functional teams to develop comprehensive contract requirements based on project needs.
• Successfully resolved contractual disputes through effective communication, negotiation, and problem-solving skills.
• Increased contract compliance by implementing efficient monitoring and tracking systems.
• Regularly achieved or exceeded goals set for the accuracy and efficiency of contract management tasks.

Directed contract supervision in Community Corrections.

• Documented cases accurately while maintaining regulatory compliance.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Regularly reviewed cases, making necessary adjustments in response to developments.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Enhanced communication between clients and providers through consistent follow-ups and progress updates.
• Achieved positive client outcomes by developing and implementing comprehensive case management plans.
• Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
• Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
• Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
• Facilitated client access to vital resources by assisting with housing, legal services and public benefits.

Managed daily operations at Willoughby House in Fort Worth for staff and adolescent female offenders.