Luba Cone
Colorado Springs,CO
Summary
Hospitality professional focused on maximizing customer satisfaction and beverage sales. Skilled in reimagining classic cocktails and developing new drink pairings. Experienced in bar housekeeping and maintenance to support consistent service quality.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Bartender
Olive Garden
Colorado Springs, Colorado
10.2023 - 03.2024
- Entered drink orders into the POS system accurately.
- Set up garnishes, glassware, and bar stations for service.
- Coordinated with servers and hosts to ensure timely and accurate guest order fulfillment.
- Welcomed customers and delivered strong service.
- Verified guest IDs and followed alcohol service policies.
- Maintained up-to-date knowledge of bar and menu items to provide informed drink and food recommendations.
- Monitored guest alcohol intake to ensure responsible service and compliance with regulations.
- Balanced cash drawer at shift end, verifying fund accuracy and ensuring financial accountability.
- Developed strong relationships with coworkers through effective communication. through clear communication.
Bartender
The Original Roadhouse Grill
Eugene, Oregon
06.2023 - 09.2023
- Coordinated multiple tasks in fast-paced service environment to ensure smooth operations.
- Applied alcohol awareness procedures to prevent intoxication and respond to intoxicated guests.
- Offered drink suggestions based on customer preferences.
- Recommended food and beverage pairings tied to patron preferences and special promotions.
- Described drink flavors and taste notes to enhance the customer ordering experience.
- Audited cash drawer totals at end of shift for accuracy and organized daily cash and tip records.
General Management
Firehouse Subs
Minot, North Dakota
06.2021 - 06.2023
- Coordinated crew schedules and task assignments to ensure optimal shift coverage.
- Reviewed labor costs and staffing needs to maintain operational compliance and efficiency.
- Trained employees on duties and policies to enhance team readiness and adherence.
- Assigned specific tasks to staff members during shifts to enhance efficiency. and set priorities and goals.
- Addressed guest concerns and supported team communication.
- Managed inventory counts, ordering, and supply storage.
- Processed cash control, deposits, and register reconciliation.
- Supported food safety, sanitation, and cleanliness checks.
- Reviewed customer demand to guide pricing or credit terms for goods or services.
Server
Buffalo Wild Wings
Sumter, South Carolina
08.2022 - 06.2023
- Trained new servers on menu knowledge and table service standards to enhance service quality.
- Monitored trainee performance during shifts, providing corrective feedback on service errors to ensure consistency.
- Reviewed side work tasks and closing steps with trainees.
- Taught new staff food handling procedures and service techniques.
- Demonstrated effective teamwork with kitchen staff and host team during service shifts. with kitchen staff and host team.
- Collaborated with hosts, busboys, and kitchen staff to prepare for service and optimize customer support.
- Completed training modules to qualify as a certified Wings trainer.
Bartender
Louie Louie's Piano Bar
Colorado Springs, Colorado
05.2024 - Current
- Trained new bartenders on drink preparation and upselling techniques to enhance service quality and sales.
- Executed opening and closing tasks, ensuring bar readiness through efficient restocking of supplies.
- Maintained updated knowledge of bar menu and food options to enhance customer service.
- Monitored guest alcohol intake to help prevent over-intoxication and underage drinking.
- Managed cash register and POS transactions, ensuring accuracy in cash handling and change given.
- Cleaned spills and broken glass, then disposed of sharp pieces safely.
- Prepared fruit garnishes by slicing and pitting produce neatly.
- Built positive working relationships with coworkers through clear communication.
- Collaborated with security staff to resolve customer conflicts.
Education
Diploma -
Marist Catholic High School
Eugene06-2015
Skills
- Mixology expertise
- Customer service and engagement
- Menu knowledge and memorization
- Suggestive selling techniques
- Detail orientation
- ID verification
- Conflict resolution
- Anticipating guest needs
- Inventory management
- Team collaboration
- Team collaboration
Certification
- TIPS Alcohol Server Training
- Bartender Mixologist
- Certified Medical Assistant in Pediatrics
Timeline
Bartender
Louie Louie's Piano Bar
05.2024 - Current
Bartender
Olive Garden
10.2023 - 03.2024
Bartender
The Original Roadhouse Grill
06.2023 - 09.2023
Server
Buffalo Wild Wings
08.2022 - 06.2023
General Management
Firehouse Subs
06.2021 - 06.2023
Diploma -
Marist Catholic High School