Luba Nevidomy
Auburn,WA
Summary
Dynamic and reliable professional with experience at Macy's, excelling in customer service and conflict resolution. Known for building loyalty through empathetic communication and effective problem-solving. Proven ability to manage schedules and maintain trustworthiness, ensuring a positive experience for customers while enhancing team productivity.
Overview
18
18
years of professional experience
Work History
Nanny
Motherhood
06.2011 - Current
Customer Service Representative
Macys
04.2007 - 06.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Education
Diploma -
Harcourt High School
Everett06.2001
Skills
- Friendly
- Reliability and trustworthiness
- Approachable
- Schedule management
Timeline
Nanny
Motherhood
06.2011 - Current
Customer Service Representative
Macys
04.2007 - 06.2009
Diploma -
Harcourt High School
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