Summary
Overview
Work History
Education
Skills
Certification
Timeline

Lubaib Shumail

Senior Customer Service Agent
Al Hilal

Summary

Polite and professional customer service successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

5
5
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
5
5
Languages

Work History

Senior Customer Agent-Terminal Operation Matar

Hamad International Airport
Doha
06.2022 - Current
  • Provided topnotch customer service to travelers and airport personnel on a daily basis
  • Promptly responded to customer inquiries via phone, email and inperson
  • Handled customer complaints and resolved issues in a timely ans professional manner
  • Monitored and maintained security protocols for proper handling of all passengers
  • Utilized various computer systems to monitor flight schedules and arrival/departure times
  • Assisted with baggage handling and other terminal operation

Car Rental Agent

Doha Cabs Limousine
Bin Omran,Doha
03.2021 - 06.2022
  • Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Helped train new staff on company policies, procedures and standards, boosting productivity.
  • Provided callers with product and customer service information to foster brand loyalty.
  • Developed and maintained courteous and effective working relationships.
  • Kept up-to-date rental records and customer information in company systems to track client interests and preferences.

Cafe Supervisor

Just Fresh
Al Wakrah, Doha
03.2019 - 01.2021
  • Resolved and investigated complaints regarding service and food quality to prevent loss of business.
  • Assessed staffing needs and recruited new staff using newspaper advertisements, job fairs and social media.
  • Managed display products effectively to achieve consistent sales with minimal waste.
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.
  • Implemented cost saving measures to reduce operational costs and align with budget.
  • Created and implemented promotional campaigns to increase customer loyalty.

Education

High School Diploma -

National Institute Open School, Kerala,India
10.2017 - 10.2018

ST.joseph's Higher Secondary School, Thalassery,Kerala,India
03.2013 - 04.2014

Skills

Creative problem solving

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Certification

Certificate of MATAR Airport operation during FIFA World Cup 2022

Timeline

Certificate of MATAR Airport operation during FIFA World Cup 2022

01-2023
Senior Customer Agent-Terminal Operation Matar - Hamad International Airport
06.2022 - Current
Car Rental Agent - Doha Cabs Limousine
03.2021 - 06.2022
Cafe Supervisor - Just Fresh
03.2019 - 01.2021
National Institute Open School - High School Diploma,
10.2017 - 10.2018
ST.joseph's Higher Secondary School - ,
03.2013 - 04.2014

Certificate of National Cadet Corps(NCC)

02-2013

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Lubaib ShumailSenior Customer Service Agent