Lubna Mubeen
Tampa,FL
Summary
Dynamic Customer Service Professional with a proven track record at Amazon Development Center, excelling in customer satisfaction and complaint resolution. Skilled in CRM software and critical thinking, I consistently achieved KPIs while fostering strong customer relationships. Adaptable and proactive, I thrive in fast-paced environments, ensuring efficient problem-solving and support.
To seek a challenging job in an esteemed, growth-oriented organization with ample scope for learning and applying skills and ideas.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Professional
Foundever
hyderabad, IN
05.2024 - 10.2024
- Resolved customer inquiries efficiently, ensuring swift resolution of concerns.
- Utilized CRM tools to document interactions, update accounts, and escalate complex issues efficiently.
- Maintained comprehensive knowledge of product information, pricing, and promotions.
- Consistently achieved KPIs, including call resolution time, customer satisfaction, and adherence to company policies.
Customer Service Associate
Amazon Development Center
Hyderabad, India
07.2023 - 12.2023
- Worked as a Catalogue Specialist for 'Transportation Execution,' as well as a 'Senior Customer Representative,' across the Amazon Supply Chain Network, supporting multiple geographies, like North America and India.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Maintained outstanding customer relationships by going the extra mile to assist with needs, and resolve queries.
Senior Associate
Wipro
Hyderabad, India
02.2021 - 12.2022
- Analyzing, Verifying, and Identifying the Data.
- The Objective of the workflow is to include the techniques like Image recognition, Machine learning and Geospatial data analysis to extract useful information from raw data collected by Satellite and Street view cameras.
- Successfully Mentored and Guided a group of 12 members as a Subject Matter Expert.
Education
Master's in Computer/ Information Technology Services Administration And Management - Business Analytics
Avila University
03-2027
BACHELOR OF COMMERCE - COMPUTERS
Stanley Degree College for Women
12.2020
INTERMEDIATE - MEC
Narayana Junior College
06.2017
SSC -
Hyderabad Mission High School
06.2015
Skills
- MS Office Suite, Word, Excel, ERP
- Critical thinking and problem solving
- CRM software
- Customer service excellence
- Typing proficiency
- Adaptability and flexibility
- Active listening
- Time management
- Oral and written communication
Certification
- Diploma in Accounting software's: Tally ERP-9 Focus
- Wings Peachtree
Education
other
Languages
5,5,5
Declaration
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
Personal Information
Timeline
Customer Service Professional
Foundever
05.2024 - 10.2024
Customer Service Associate
Amazon Development Center
07.2023 - 12.2023
Senior Associate
Wipro
02.2021 - 12.2022
Master's in Computer/ Information Technology Services Administration And Management - Business Analytics
Avila University
BACHELOR OF COMMERCE - COMPUTERS
Stanley Degree College for Women
INTERMEDIATE - MEC
Narayana Junior College
SSC -
Hyderabad Mission High School