LUC FROMENTIN
Antioch,TN
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
IT Technician
FECPAH / LELEVIER
03.2017 - 01.2024
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Participated in team meetings and contributed ideas for enhancing product features and user experience.
Education
Bachelor of Science - Computer Science
ESIH (ECOLE SUPERIEURE D'INFOTRONIQUE D'HAITI)
2eme Ruelle Nazon, Haiti08.2015
High School Diploma -
IMPF(Institution Mixte Presbytérale De Fleurenceau
Rue Arnoux Jeune, Saint-Marc, Haiti07.2011
Elementary And Middle School -
Ecole Frère Hervé De Saint-Marc
Boulevard, Saint-Marc, Haiti07.2007
Skills
- Application installations
- Hardware Installation
- Help Desk Operations
- Debugging
- Desktop Technical Support
- Network Maintenance
- Network Troubleshooting
- Software configuration
- Technical Support
- Virtualization Technologies
- Wireless Networking
- Server maintenance
- Desktop support
- User Support
- LAN/WAN
- Computer Diagnostics
- Device Installation
- Troubleshooting Network Issues
- Friendly and Patient
- Equipment Repair
Languages
English
Limited Working
French
Native or Bilingual
Timeline
IT Technician
FECPAH / LELEVIER
03.2017 - 01.2024
Bachelor of Science - Computer Science
ESIH (ECOLE SUPERIEURE D'INFOTRONIQUE D'HAITI)
High School Diploma -
IMPF(Institution Mixte Presbytérale De Fleurenceau
Elementary And Middle School -
Ecole Frère Hervé De Saint-Marc