Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Luca Viera

Miami,FL

Summary

Knowledgeable and dedicated customer service professional with experience in Auto industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Sales position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

Sales Advisor

Honda of South Miami
Miami, FL
05.2024 - Current
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.

Service Advisor

South Motors Honda
Miami
06.2021 - 05.2024
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Interpreted diagnostic results to provide accurate repair recommendations.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.

Service Porter

South Motors Infinti
Miami, FL
01.2020 - 06.2021
  • Performed cleaning and maintenance duties as directed.
  • Communicated with coworkers and managers about completed duties.
  • Demonstrated commitment through impeccable attendance and quality performance.
  • Operated vacuums and floor polishers to avoid malfunctions and expensive repairs.
  • Greeted guests with warmth and professionalism for friendly, helpful service.
  • Carried and transported guest luggage for smooth check-in and check-out processes.
  • Parked and retrieved cars according to customer needs.

Education

High School -

Miami Killian Senior High School
Miami, FL
06.2020

Skills

  • Record Maintenance
  • Active Listening
  • Microsoft Windows
  • Excellent Communication
  • Collaborative Environments
  • Speaking
  • Google Docs
  • Microsoft Office
  • Multitasking and Organization
  • Strong Analytical and Problem-Solving Skills
  • Maintenance Reporting
  • Documentation
  • Work Order Interpretation
  • MyKaarma
  • CDK

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Advisor

Honda of South Miami
05.2024 - Current

Service Advisor

South Motors Honda
06.2021 - 05.2024

Service Porter

South Motors Infinti
01.2020 - 06.2021

High School -

Miami Killian Senior High School
Luca Viera