Crystal Chastain
La Porte
Summary
Detail-oriented professional with experience in benefits administration and client education. Skilled in problem-solving and customer service, effectively guiding clients through health benefit options and enrollment processes to ensure informed decisions.
Overview
3
3
years of professional experience
Work History
Benefits Advisor
Alight Retiree Health Solutions
10.2025 - Current
- Assisted clients in understanding health benefit options and enrollment processes.
- Provided support during client consultations to clarify benefit plan details.
- Maintained accurate records of client interactions and benefit selections.
- Addressed client inquiries promptly to enhance overall service experience.
- Assisted employees in understanding their benefits package, enrolling in programs, and making changes as needed.
Customer Care Representative
Alight Solutions
05.2024 - 10.2025
- Assisted clients in navigating benefit options and enrollment processes.
- Responded to customer inquiries through phone and email channels.
- Documented customer interactions in the CRM system for future reference.
- Educated clients on health and wellness programs available through benefits.
Customer Care Representative
Randstad/Alight Solutions
09.2022 - 05.2024
- Assisted clients in navigating benefit options and enrollment processes.
- Responded to customer inquiries through phone and email channels.
- Documented customer interactions in the CRM system for future reference.
- Educated clients on health and wellness programs available through benefits.
- Provided accurate, valid, and complete information to customers.
Education
BBA - Business Administration And Management
American InterContinental University
Schaumburg, IL05-2017
Skills
- Benefits administration
- Health plan enrollment
- Client education
- Record maintenance
- Regulatory compliance
- Customer relationship management
Timeline
Benefits Advisor
Alight Retiree Health Solutions
10.2025 - Current
Customer Care Representative
Alight Solutions
05.2024 - 10.2025
Customer Care Representative
Randstad/Alight Solutions
09.2022 - 05.2024
BBA - Business Administration And Management
American InterContinental University