Seven Hicks
Winter Garden
Summary
Detail-oriented benefits and operations professional with exceptional customer service skills. Experienced in interpreting benefits information and ensuring compliance. Committed to maintaining accurate records and enhancing client satisfaction. Known for reliability, professionalism, and the ability to support team success, with long-term goals of advancing into an operations role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Benefits Advisor
Alight Solutions
Winter Garden
08.2025 - Current
- Interpret and explain complex benefits information while ensuring compliance with regulatory guidelines.
- Maintain detailed and accurate CRM records, protecting sensitive data.
- Resolved customer service inquiries concerning various types of insurance coverage, policy changes, premiums.
- Reviewed insurance applications for accuracy and completeness before submission.
Childcare Assistant
UNL Children's Center
Lincoln
12.2023 - 04.2025
- Supported classroom operations through structured routines.
- Collaborated with teachers to implement lesson plans and activities.
- Provided safe, nurturing and stimulating environment for children.
Youth Development Intern
University of Nebraska
Lincoln
05.2024 - 08.2024
- Assisted with the coordination of statewide youth programs.
- Developed educational materials and online resources.
- Collaborated with community partners to increase resources for youth programs.
Lead Crew Member
Chipolte
Normal
05.2022 - 08.2023
- Trained and supported new team members.
- Ensured cleanliness and organization of workstations throughout shifts.
- Collaborated with team to streamline processes during peak hours.
Education
Bachelor of Science - Human Development
University of Nebraska
NEGraduate Certificate - Human Resources Management
University of Nebraska, Lincoln
Lincoln, Nebraska, NESkills
- Interpreting benefits
- CRM management
- Policy compliance
- Records accuracy
- Customer service
- Benefits administration
Certification
Florida 215 Life, Health, & Variable Annuities License
Timeline
Benefits Advisor
Alight Solutions
08.2025 - Current
Youth Development Intern
University of Nebraska
05.2024 - 08.2024
Childcare Assistant
UNL Children's Center
12.2023 - 04.2025
Lead Crew Member
Chipolte
05.2022 - 08.2023
Bachelor of Science - Human Development
University of Nebraska
Graduate Certificate - Human Resources Management
University of Nebraska, Lincoln