Summary
Overview
Work History
Education
Skills
Timeline
Generic

Luca Apollonio

Mesa,AZ

Summary

Driven professional with a proven track record in customer service and sales, notably at Cruise America, where I consistently ranked in the top three sales reps. Skilled in consultative sales and data collection, I excel in improving processes and services. My expertise in scheduling and superior interpersonal abilities have significantly enhanced client satisfaction and operational efficiency. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

8
8
years of professional experience

Work History

Game Design - Education

Self-employeed
05.2023 - 09.2024
  • Continued online education for game development with Unreal game engine.
  • This included building game assets with world and character creation.

Real Estate Agent

Self-employeed
10.2022 - 05.2023
  • Actively sought placement with building companies as new home sales agent


Customer Service Representative

Cruise America
11.2021 - 09.2022
  • Made reservations for RV rentals.
  • Maintained up-to-date knowledge of product and service changes.
  • Sought ways to improve processes and services provided.
  • Consistently remained one of the top three sales reps during my tenure.


Customer Service Representative - Contract

DoorDash
09.2021 - 11.2021
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved accounting, service and delivery concerns.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Educated customers about billing, payment processing and support policies and procedures.

Loan Document Specialist - Contract

Wells Fargo
04.2020 - 07.2020
  • Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.
  • Provided support for document controls and worked with contract documents.
  • Coordinated document exchange between departments, contractors, suppliers, and customers.

Customer Service Representative - Contract

Consumer Cellular
03.2020 - 03.2020
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved accounting, service and delivery concerns.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Customer Service Representative

Best Western Hotels & Resorts
06.2017 - 11.2019
  • Made reservations for travelers to Best Western Hotels
  • Provided superior customer service through the Best Western Rewards program
  • Remained consistent in receiving top monthly awards every month during my tenure.

Real Estate Agent

Keller Williams
12.2016 - 06.2017
  • Communicated with clients to understand property needs and preferences.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Presented purchase offers to sellers for consideration.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.

Education

Bachelor of Arts - Psychology

The University of Tennessee - Knoxville
Knoxville, TN

Hickory High School
Hickory, NC

Skills

  • Scheduling
  • Paperwork Processing
  • Consultative Sales
  • Data Collection

Timeline

Game Design - Education

Self-employeed
05.2023 - 09.2024

Real Estate Agent

Self-employeed
10.2022 - 05.2023

Customer Service Representative

Cruise America
11.2021 - 09.2022

Customer Service Representative - Contract

DoorDash
09.2021 - 11.2021

Loan Document Specialist - Contract

Wells Fargo
04.2020 - 07.2020

Customer Service Representative - Contract

Consumer Cellular
03.2020 - 03.2020

Customer Service Representative

Best Western Hotels & Resorts
06.2017 - 11.2019

Real Estate Agent

Keller Williams
12.2016 - 06.2017

Bachelor of Arts - Psychology

The University of Tennessee - Knoxville

Hickory High School
Luca Apollonio