Luca Gondolfo
Sandown
Summary
Enthusiastic and detail-oriented customer service professional with a proven track record of providing outstanding support and resolving customer concerns efficiently. Excellent communication and problem-solving skills, with the ability to handle high-pressure situations while maintaining a positive attitude. Passionate about delivering personalized service and building strong client relationships.
Overview
6
6
years of professional experience
Work History
Sales Clerk
Vape Vibes
Plaistow
07.2024 - Current
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Promoting business in order to bring in new customers.
- Learned about new products to make effective sales.
Grocery Clerk
Shaws And Star Market
Plaistow
01.2024 - 07.2024
- Maintained and organized store displays to enhance product visibility and expedite product location activities.
- Assisted customers in locating items.
- Broke down and relocated pallets.
Assistant Front End Manager
Hannaford Supermarket
Hampstead
10.2022 - 11.2023
- Analyzed sales data to identify trends and opportunities for growth.
- Resolved customer complaints promptly and efficiently.
- Resolved customer complaints in a professional manner.
Customer Service Leader
Hannaford Supermarket
Hampstead
01.2021 - 10.2022
- Collaborated with other departments within the organization to resolve complex customer issues.
- Coached, monitored and motivated new employees to increase job performance.
Cashier
Hannaford Supermarket
Hampstead
11.2020 - 01.2021
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Learned roles of other departments to provide coverage and keep store operational.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
Cashier
Market Basket
Plaistow
07.2019 - 11.2020
- Learned roles of other departments to provide coverage and keep store operational.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
High School Diploma -
Timberlane Regional High School
Plaistow, NH06-2021
Skills
- Customer Service
- Problem solving
- Sales
- Point of sale operations
Timeline
Sales Clerk
Vape Vibes
07.2024 - Current
Grocery Clerk
Shaws And Star Market
01.2024 - 07.2024
Assistant Front End Manager
Hannaford Supermarket
10.2022 - 11.2023
Customer Service Leader
Hannaford Supermarket
01.2021 - 10.2022
Cashier
Hannaford Supermarket
11.2020 - 01.2021
Cashier
Market Basket
07.2019 - 11.2020
High School Diploma -
Timberlane Regional High School