Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Luca Zaya

San Jose,CA

Summary

I am very willing and ready to learn the ins and outs of whatever I am a part of, Not simply as a job but as a means to help others and improve work flow for others. A focused and reliable employee who brings high enthusiasm and extensive knowledge of customer service and creates a positive work environment. Proven through my history of excellent customer service and conflict-resolution skills and dedicated to accuracy to get the best job done and streamline systems for productive workflow. Extensive knowledge of restaurants and the business aspects that go along with them through the productive team environments I've been a part of. I take pride in providing reliable service to build high standards for those around me in order to create the best, well oiled work environment I am a part of.

Overview

9
9
years of professional experience

Work History

Server

Bella Saratoga
Saratoga, CA
02.2022 - Current
  • Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
  • Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.

Front Desk Receptionist

Sirious Baseball
Campbell, CA
01.2022 - 05.2022
  • Enhanced customer satisfaction by providing efficient and professional front desk services through scheduling practices
  • Was in charge of making sure all machinery worked properly and will have to do repairs if such machine was experiencing technical difficulties
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution of the travel team and personal training with coaches

Busser

Bella Saratoga
Saratoga, CA
03.2017 - 01.2022
  • Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.

Dishwasher

Bella Saratoga
Saratoga, CA
09.2014 - 02.2016
  • Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, equipment, and workstations in the kitchen
  • Supported overall restaurant operations by promptly restocking the kitchen with the necessary equipment needed in storage rooms

Education

Bachelor of Science - Kinesiology

University of San Francisco
San Francisco
05-2025

Associate of Science - Kinesiology

De Anza College
Cupertino, CA
05-2023

Skills

  • Area Maintenance
  • Quality Control
  • Food and Beverage Pairings
  • Customer Satisfaction
  • Cleaning and Sanitizing
  • Relationship Management
  • Menu Memorization
  • Guest Service

References

References available upon request.

Timeline

Server

Bella Saratoga
02.2022 - Current

Front Desk Receptionist

Sirious Baseball
01.2022 - 05.2022

Busser

Bella Saratoga
03.2017 - 01.2022

Dishwasher

Bella Saratoga
09.2014 - 02.2016

Bachelor of Science - Kinesiology

University of San Francisco

Associate of Science - Kinesiology

De Anza College
Luca Zaya