Lucas Amend
Kalamazoo,MI
Summary
Dynamic and results-oriented professional with a proven track record at BGI, enhancing outdoor spaces and fostering strong client relationships. Excelled in teamwork and collaboration, alongside critical thinking, to deliver projects efficiently. Demonstrated exceptional customer service and organizational skills, significantly improving customer satisfaction and loyalty at Union Cafe.
Overview
6
6
years of professional experience
Work History
Landscape Worker
BGI
07.2022 - 07.2024
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
- Handled hedge, bush, and shrub trimming.
- Performed planting, watering, mulching, and edging of lawns.
- Developed strong client relationships by addressing concerns or requests promptly and providing excellent customer service throughout projects.
- Contributed to team efficiency by effectively communicating project updates and collaborating on task assignments.
Barista
Union Cafe
05.2018 - 11.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
Bachelor of Science - Business And Business Administrati
Knox College
Galesburg, IL06.2026
High School Diploma -
Tri-Valley High School
Downs, IL05.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Ethical Leadership
- Influencing Others
- Teamwork and Collaboration
- Organizational Skills
Timeline
Landscape Worker
BGI
07.2022 - 07.2024
Barista
Union Cafe
05.2018 - 11.2021
Bachelor of Science - Business And Business Administrati
Knox College
High School Diploma -
Tri-Valley High School
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