Lucas Annunziata
Missouri City,TX
Summary
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
2
2
years of professional experience
Work History
Cashier
Wendy's
Richmond, TX
10.2023 - Current
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Built and maintained productive relationships with employees.
Construction Laborer
Private Contractors
HOUSTON, TX
02.2023 - 08.2023
- Assisted in the installation of doors, windows, drywall, roofing systems, and other structural components.
- Performed general clean-up activities onsite including sweeping and disposing of debris.
- Inspected completed work to ensure quality standards were met.
- Performed demanding physical work over extended periods and modeled positive attitude.
Assistant Waiter
AVENIDA BRAZILIAN STEAKHOUSE
STAFFORD, TX
02.2022 - 10.2022
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked on customers periodically throughout the meal to ensure satisfaction with food and drinks.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Education
High School Diploma -
BRAZOS SUCCESS ACADEMY
Lake Jackson, TX05.2022
Skills
- Product Recommendations
- ID Verification
- Customer Assistance
- Customer Service
- Cash Handling
- Service Quality
- Order Management
- High-Volume Dining
- Sales Techniques
Languages
Portuguese
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Cashier
Wendy's
10.2023 - Current
Construction Laborer
Private Contractors
02.2023 - 08.2023
Assistant Waiter
AVENIDA BRAZILIAN STEAKHOUSE
02.2022 - 10.2022
High School Diploma -
BRAZOS SUCCESS ACADEMY
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