Lucas Ballard
Perry Hall,MD
Summary
Reliable and detail-oriented professional with a diverse background in administrative support, customer service, sales, and community outreach. Experienced in reviewing documentation, managing databases, and coordinating with both internal teams and public stakeholders. Recognized for strong communication skills, organizational efficiency, and a collaborative approach in fast-paced, service-driven environments. Adept at interpreting policies, resolving issues, and delivering clear, helpful information to a wide range of audiences.
Overview
6
6
years of professional experience
Work History
Sales Associate
Home Depot
Cockeysville, MD
10.2024 - Current
- Delivered top-tier customer service while managing product inquiries and merchandising.
- Adapted sales strategies to individual customers, improving results and upselling opportunities.
- Assisted teammates with transactions and customer issues, helping exceed storewide sales goals.
- Performed cashier duties including payments, receipts, and accurate change distribution.
Chess Instructor
Magnus Chess Academy
Ellicott City, MD
08.2023 - 04.2025
- Instructed students on chess rules, etiquette, and critical thinking skills.
- Collaborated with peers on lesson planning and engagement strategies.
- Hosted school tournaments to build confidence and experience in youth players.
Creative Director
Male Student Success Initiative, CCBC
Essex, MD
08.2021 - 10.2024
- Designed and managed marketing campaigns to boost program engagement.
- Led content creation and timeline coordination to meet project goals.
- Improved visibility through digital media and community outreach strategies.
Staffing Associate
Ultimate Staffing
Baltimore, MD
07.2024 - 10.2024
- Provided administrative support through filing, data entry, and phone handling.
- Scanned and organized records for streamlined digital access.
- Managed incoming calls and prioritized daily mail and workflow.
Service Desk Associate
Planet Fitness
Baltimore, MD
06.2023 - 07.2024
- Guided customers on memberships, troubleshooting, and facility use.
- Performed basic software and system updates for in-house support tools.
- Assisted with daily technical support via email, phone, and in-person queries.
Multimedia Journalist
The Afro-American Newspapers
Baltimore, MD
06.2019 - 11.2021
- Conducted interviews and produced written and multimedia content.
- Met strict editorial deadlines while handling sensitive topics.
- Contributed to both digital and print coverage for diverse readership.
Education
Bachelor of Arts - Mass Communications
York College of Pennsylvania
York, PA05.2020
Skills
- Sales strategies
- Customer service
- Communication skills
- Data entry & documentation
- Team collaboration
- Administrative support
- CRM & office software (MS Office, Google Workspace)
- Problem solving
- Customer relationship management
- Adaptability
Activities
- Fitness
- Chess
- Film & Photography
- Art
- 7x Homer Award Recipient - Recognized at Home Depot for exceptional service
Accomplishments
- 7x Homer Award Winner
Timeline
Sales Associate
Home Depot
10.2024 - Current
Staffing Associate
Ultimate Staffing
07.2024 - 10.2024
Chess Instructor
Magnus Chess Academy
08.2023 - 04.2025
Service Desk Associate
Planet Fitness
06.2023 - 07.2024
Creative Director
Male Student Success Initiative, CCBC
08.2021 - 10.2024
Multimedia Journalist
The Afro-American Newspapers
06.2019 - 11.2021
Bachelor of Arts - Mass Communications
York College of Pennsylvania
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