Lucas Benning
Overview
8
8
years of professional experience
Work History
Admissions Representative
UEI College
11.2022 - Current
- Responsible for recruiting, evaluating and admitting students into the institution; explaining institution’s policies; guiding new applicants through tours of the institution; explaining institution’s policies; performing other administrative tasks.
- Collaborated with various departmental staff to organize activities, presentations and meetings for potential enrollees.
Tech Support
T-Mobile
05.2022 - 11.2022
- Assisted potential as well as current customers with concerns and questions about their account and devices.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
Assistant Audio Engineer
Mally Mall Ent
12.2019 - 12.2021
- Collaborated with producers and performers to determine and achieve desired sound for productions.
- Mixed and mastered vocal arrangements and music compositions, and optimized songs and albums.
- Set up, maintained, and operated audio recording equipment and performed troubleshooting and audio system breakdowns.
- Created and maintained sound libraries and set up ambient sound microphones for crowd and cage.
Front Desk Supervisor
Choice Hotels
01.2017 - 12.2019
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Collected room deposits, fees and payments.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Commercial Support Specialist
Wow Cable
11.2016 - 10.2018
- Dispatched utilizing Clarify, Salesforce and other CRM tools to assist commercial technicians and each company with quality customer service expediting their installation, service appointments or any issues they might have had pertaining to their cable, phone and internet service while also acting as department Commercial Trainer.
- Maintained servers and systems to keep networks fully operational during peak periods.
Education
Bachelor of Science - Human Resource Management
Southern New Hampshire Univ
Online08.2024
Associate of Arts - Audio Production
Art Institute of Atlanta
Atlanta, GA06.2009
Skills
- Admissions Advisement
- Confidential Records Management
- Complex Problem-Solving
- Customer Accounts Management
- Financial Records Analysis
- Hospitality and Accommodation
- Quotas and Goals
- Customer Service Expertise
- Desktop Support
- Troubleshooting and Assistance
- Training Material Development
Timeline
Admissions Representative
UEI College
11.2022 - Current
Tech Support
T-Mobile
05.2022 - 11.2022
Assistant Audio Engineer
Mally Mall Ent
12.2019 - 12.2021
Front Desk Supervisor
Choice Hotels
01.2017 - 12.2019
Commercial Support Specialist
Wow Cable
11.2016 - 10.2018
Bachelor of Science - Human Resource Management
Southern New Hampshire Univ
Associate of Arts - Audio Production
Art Institute of Atlanta
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