Keith Sheppard
San Jose,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Admissions Representative
Institute For Business & Technology
San Jose, CA
08.2021 - Current
- Call generated leads to set up interviews with potential students
- Interview, conduct tours and guide potential students for possible enrollment on campus and through Zoom
- Explained admissions procedures and courses offered to potential students during interview process
- Follow and exceed IBT standards for helping and managing prospective students through the enrollment process from initial inquiry stage through the Drop/Add period, as well as to be available to them throughout their education
- Work with other departments to ensure the overall success of the campus
- Develop credible lead data on a daily basis
- Maintain record tracking systems through Hubspot CRM
Inside Sales Representative
Fastenal Company
San Jose, CA
07.2018 - 05.2021
- Supporting B2B sales and customer service activities
Providing value to customer through a consultative sales approach
- Developing new and growing existing relationships from leads, referrals and prospecting
- Performing local sales calls driving a company vehicle to customer sites
- Coordinating resources to respond to customer service needs
- Managed friendly and professional customer interactions.
- Answering customers' questions regarding products, prices and availability.
Flooring Sales Consultant
S&G Carpet and More
07.2016 - 04.2018
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Greet our customers professionally and courteously
- Assist our customers with Flooring selections
- Contact warm leads to ask questions regarding their flooring needs
- Schedule customer appointments to obtain In-Home measurements
- Work with In-home consultants to close sales the same day of the consultation
- Process customer payments
Education
Bachelor’s of Arts - Communication Studies
San Jose State University
San JoseAssociate of Arts - CSU Studies
Evergreen Valley College
San Jose, CASkills
- Enrollment Processing
- Campus Tours
- Reminder Calls
- Admissions Advisement
- Excellent Interpersonal Skills
- Converting Leads
- Sales
- Telephone Interviewing
- Script Reading
- Personal Interviews on-campus and Zoom
- Data Entry with Hubspot CRM
- Experience With Office 365
Accomplishments
- Ranked #1 in Santa Clara branch for annual sales in 2017 with $750,000 at S&G Carpet and More.
- Successfully closed a $27,000 sale for a commercial flooring job and $45,000 new construction flooring job in 2018.
- Collaborated with team at Fastenal in the biggest sale of N95 masks and disposable gloves to the City of San Jose during Covid-19.
- Achieved high enrollment numbers for our low performing HVAC program by introducing the program to potential students who were interested in the high demand Electrician program at Institute for Business & Technology.
- Achieved an 84.5% student retention rate which is the highest of any Admission Representative at Institute for Business and Technology.
Timeline
Admissions Representative
Institute For Business & Technology
08.2021 - Current
Inside Sales Representative
Fastenal Company
07.2018 - 05.2021
Flooring Sales Consultant
S&G Carpet and More
07.2016 - 04.2018
Bachelor’s of Arts - Communication Studies
San Jose State University
Associate of Arts - CSU Studies
Evergreen Valley College