Daniel Ruiz
Waldwick,NJ
Summary
Admissions Representative with 1 year of experience representing Bergen Community College. Knowledgeable about all process of admissions. Expert at assisting students with the process of enrollment and friendly with excellent time-management skills. I also have experience doing both English and Spanish campus tours and as a Mascot performer. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Admissions Representative
Bergen Community College
09.2023 - Current
- Supported students through admissions process by answering questions and assisting with forms.
- Explained admissions procedures and courses offered to potential students.
- Reviewed admissions applications to check students' eligibility for acceptance.
- Maximized enrollment working closely with students and parents to boost conversion rates of prospective students to [Number]%.
- Led weekly campus tours to showcase campus features.
- Attracted and recruited students by communicating [Type] information via phone and email.
- Helped students develop organizational, time management and study skills.
- Engaged with audiences to create memorable experiences at live performances.
- Utilized improvisation techniques to enhance shows.
- Collaborated with other entertainers to create engaging acts.
- Implemented creative techniques to create unique performances.
- Developed show concepts and themes to engage audience members.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Call Center Agent
24/7 Colombia
03.2022 - 07.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Addressed customer account discrepancies and concerns.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Tutor Volunteer
Not Employed
01.2021 - 02.2022
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Assisted students with homework using curriculum and materials provided by program.
- Taught study skills and other methods for test preparation.
- Guided students in [Area of study] by reviewing students' textbooks and materials.
- Aided students with planning and preparation for class projects.
- Communicated with parents and teachers regarding student progress and areas of concern.
- Determined concepts needing priority focus of tutorial sessions by reviewing and assessing student work, notes and discussions.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Developed student confidence through positive reinforcement strategies.
- Supported students with helpful study habits and exam strategies.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
Education
Associate of Science - General Studies
Bergen Community College
Paramus, NJ06.2025
High School Diploma -
Colegio Campestre La Colina
Medellin ,Colombia12.2022
Skills
- Enrollment Processing
- Customer Inquiries
- Campus Tours
- Complex Problem-Solving
- Networking Abilities
- Excellent Interpersonal Skills
- Diverse Audiences
- Call Center Operations
- Agent Support
- Team Development
- Campus Safety
- Event Management
- Client Service
- Data Acquisition
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Admissions Representative
Bergen Community College
09.2023 - Current
Call Center Agent
24/7 Colombia
03.2022 - 07.2022
Tutor Volunteer
Not Employed
01.2021 - 02.2022
Associate of Science - General Studies
Bergen Community College
High School Diploma -
Colegio Campestre La Colina