Lucas Butts
Rainsville
Summary
Experienced and professional IT Specialist with over 8 years of valuable experience in providing technical support both in-person and over the phone. Skilled in handling IT support tasks, managing IT projects, and supporting various departments with IT tools and applications. Adept at troubleshooting complex technical issues, ensuring smooth operations, and delivering exceptional customer service. Proven ability to adapt quickly to new technologies and work collaboratively with cross-functional teams to achieve organizational goals.
Overview
8
8
years of professional experience
Work History
IT Director
Community Action Agency of Northeast Alabama Inc.
04.2022 - Current
- Plan and develop written policies and procedures for computer operations
- Purchase and deploy all company equipment
- Manage all Microsoft Azure AD accounts
- Deployed and managed RMM Software (Datto)
- Ensure maximum security by deploying Anti-Virus and Multi-Factor Authentication
- Perform regular and routine maintenance on all company-owned devices
- Oversee all IT-related billing and services
- Run and terminate all CAT 6 cabling in offices
- Manage all VOIP phone systems
- Setup single sign on capabilities for end users
- Ensure equipment for agency presentations and board meetings runs efficiently
- Create agency flyers and brochures for advertisement
- Install audio and video equipment as needed for conference rooms
- Security camera installation and management
- Coordinate with local contractors to ensure office renovations and projects are finished in a timely manner
- Manage agency fleet and gas card software
- Responsible for updating and maintaining the company website
- Keep a running and up to date device inventory
Computer Technician
Boaz City Schools
03.2019 - 04.2022
- Responsible for the management of all Promethean smart Panels and Chromebooks
- Certified Google administrator for Google Workspace
- Assist in running CAT 5 & CAT 6 cabling throughout campuses
- Hang and repair all projectors in classrooms
- Answer help desk phone to assist teachers and staff with any technology issues
- Remotely repair issues that can be repaired from a remote location
- Verify all devices are inventoried and accounted for state and federal audits
- Virus clean up on staff devices with SOPHOS anti-virus
Computer Technician
Dekalb County Board of Education
10.2016 - 03.2019
- Responsible for the daily repair of computers
- Test and installs all new software
- Install DeKalb County School District technology Federal Programs and Special education technology
- Repair any hardware or software related issues with iPad and MacBooks and all windows devices
- Assisted in the daily repair of desktop and notebook computers
- Responsible for imaging and setting up new computers
- Accountable for overseeing cloud based Anti-Virus software and virus removal
- Manage documentation for all projects
- Assisted in running CAT 5 internet drops
- Provide on-sight support with any issues that arrive such as networking, software issues and hardware issues
Education
High School Diploma -
Fyffe High School
Fyffe, AL05.2011
Skills
- Project management
- Teamwork and collaboration
- Multitasking Abilities
- Equipment procurement
- Adaptability and flexibility
- Department management
Timeline
IT Director
Community Action Agency of Northeast Alabama Inc.
04.2022 - Current
Computer Technician
Boaz City Schools
03.2019 - 04.2022
Computer Technician
Dekalb County Board of Education
10.2016 - 03.2019
High School Diploma -
Fyffe High School
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