Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lucas Cherestal

Summary

Dedicated and detail-oriented IT Engineer with over threeyears of experience in Jira ticketing systems, Okta Administration, and Google Workspace Administration. Skilled in managing IT operations, troubleshooting, and implementing efficient solutions to enhance productivity and security. Strong communicator and team player with a passion for leveraging technology to solve complex challenges.

Overview

6
6
years of professional experience
1
1
Certification

Work History

IT Engineer

Protenus
01.2022 - 01.2025
  • Managed and maintained Jira ticketing system, ensuring prompt resolution of IT requests and incidents with an average resolution time improvement of 20%
  • Configured and administered Okta for user identity management, implementing MFA and access policies that enhanced organizational security
  • Oversaw Google Workspace (formerly G Suite) administration, including account creation, group management, and permissions configuration
  • Collaborated with cross-functional teams to streamline IT operations and develop user-friendly documentation and training resources
  • Conducted regular audits and security assessments, identifying and mitigating potential vulnerabilities

R.I.S

T.Rowe Price
12.2021 - 01.2022
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.

IT Engineering Intern

Protenus
01.2019 - 08.2020
  • Provided technical support to a user base of over 100 employees, resolving hardware, software, and network issues with a 98% satisfaction rate
  • Assisted in the rollout of Jira Service Desk, training end-users and optimizing workflows for efficiency
  • Supported Okta and Google Workspace account provisioning and deprovisioning, maintaining seamless access for employees
  • Documented recurring issues and implemented knowledge base articles to reduce support requests by 15%

Education

Howard Community College -

Howard Community College
03.2025

Information Technology - Computer Science

N-Power Tech "Non Profit"
Baltimore, MD
01.2019

Skills

  • Jira Administration
  • Okta Administration
  • Google Workspace Administration
  • Slack Administration
  • Windows
  • MacOS
  • Linux
  • TCP/IP
  • DNS
  • VPN configuration
  • Troubleshooting
  • Teamwork
  • System administration
  • IT service management
  • Remote support

Certification

  • Okta Fundamentals
  • ITIL Foundation Certification

Timeline

IT Engineer

Protenus
01.2022 - 01.2025

R.I.S

T.Rowe Price
12.2021 - 01.2022

IT Engineering Intern

Protenus
01.2019 - 08.2020

Howard Community College -

Howard Community College

Information Technology - Computer Science

N-Power Tech "Non Profit"

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Lucas Cherestal