Lucas Danielson
Bemidji
Summary
Results-driven professional with extensive experience in customer service and inventory operations. Skilled in inventory management and returns processing, consistently enhancing workflow and customer satisfaction. Hands on type of learner. Willing and wanting to learn. Easy to work with.
Overview
14
14
years of professional experience
Work History
Parts Specialist
Dondelinger FORD CDJR
12.2024 - 08.2025
- Assisted customers in identifying and locating required parts efficiently.
- Processed orders and managed inventory using dealership management software.
- Collaborated with service technicians to ensure timely parts availability for repairs.
- Maintained accurate records of parts transactions and inventory levels.
- Provided technical support and product knowledge to enhance customer satisfaction.
- Issued parts to technicians to complete customers' repairs.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
Automotive Service Writer
NORTH COUNTRY CHEVROELT
12.2016 - 08.2024
- Managed customer service interactions to accurately assess vehicle issues and needs.
- Coordinated service appointments, optimizing technician schedules for efficiency.
- Prepared detailed service estimates and invoices to ensure transparency with customers.
- Oversaw workflow processes, enhancing communication between service technicians and clients.
- Analyzed service records to identify trends, informing inventory management decisions.
- Increased accuracy of repair orders by thoroughly reviewing vehicle history and ensuring complete documentation.
- Improved customer satisfaction by providing accurate repair estimates and timely completion of work.
- Answered service department phone and responded promptly to questions and messages.
- Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
- Managed warranty claims efficiently, liaising between customers, technicians, and manufacturers for smooth resolutions.
- Enhanced service department efficiency by maintaining clear communication with technicians and customers.
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
- Verified warranty plans and coverage and uncovered hidden warranties.
- Collaborated with team members to optimize workflow, contributing to a more efficient service department.
- Facilitated open communication between sales staff and service department during vehicle handovers or trade-ins evaluations.
- Operated fork lift to load and unload delivery trucks.
Parts Specialist
Grand Rapids GM
08.2015 - 12.2016
- Streamlined parts retrieval process, reducing wait times for customers.
- Conducted regular inventory audits to maintain stock accuracy and organization.
- Developed strong relationships with suppliers to source quality automotive parts promptly.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Assisted customers in finding appropriate parts promptly.
- Researched vehicles and parts via physical catalogs and electronic means.
Dishwasher
Timberwolf Inn
05.2011 - 05.2015
- Operated dishwashing equipment, ensuring cleanliness and sanitation standards met consistently.
- Maintained organization of dishware and utensils, optimizing workflow in kitchen operations.
- Assisted kitchen staff by preparing and sorting dishes for efficient cleaning processes.
- Monitored inventory levels of cleaning supplies, promptly reporting shortages to management.
- Collaborated with chefs to ensure timely availability of clean cookware for meal preparation.
- Streamlined dishroom processes, reducing turnaround time for clean dishes during peak service hours.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
Education
Electrical Contruction
Northwest Tech
Bemidji, MN05-2027
High School Diploma -
Deer River High School
Deer River, MN06-2015
Skills
- Forecasting and planning
- Parts identification
- Customer service
- Ordering parts
- Clean driving record
- Forklift operation
- Improving customer satisfaction
- Problem-solving skills
- Team collaboration
- Teamwork
- Reliability
- Customer interaction
- Task prioritization
Timeline
Parts Specialist
Dondelinger FORD CDJR
12.2024 - 08.2025
Automotive Service Writer
NORTH COUNTRY CHEVROELT
12.2016 - 08.2024
Parts Specialist
Grand Rapids GM
08.2015 - 12.2016
Dishwasher
Timberwolf Inn
05.2011 - 05.2015
Electrical Contruction
Northwest Tech
High School Diploma -
Deer River High School