Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Timeline
Generic

Lucas Gravelle

Duluth,MN

Summary

Reliable Ramp Agent with background in aviation operations and customer service. Familiarity with airport regulations, safety procedures, and aircraft handling systems. Known for teamwork and supervisory skills, strong communication abilities, and commitment to safety standards. Contributes positively to operational efficiency in previous roles by ensuring timely ground services for all flights.

Overview

5
5
years of professional experience

Work History

Delivery Driver

HOM Furniture
Duluth, MN
06.2025 - Current
  • Deliver furniture to customers in a timely and professional manner.
  • Inspect delivery items for damage and accuracy before transport.
  • Communicate with customers regarding delivery schedules and expectations.

Ramp Agent/Baggage Handler

Unifi
Duluth, MN
09.2024 - Current
  • Load and unload luggage from aircraft in a timely manner.
  • Operate ground support equipment to assist aircraft arrivals and departures.
  • Conduct safety checks on ramp equipment before each shift.
  • Coordinate with flight crews to ensure proper baggage handling procedures.
  • Maintain clear communication with team members during peak operations.
  • Assist in training new ramp agents on safety protocols and procedures.
  • Monitor weather conditions to adapt operations for safety and efficiency.
  • Ensure compliance with FAA regulations during all ramp activities.
  • Operate conveyor belts, push-back tractors and aircraft tugs daily.
  • Utilize two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
  • Maintain on-time connections by guiding aircraft to and from gate positions.
  • Inspect aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
  • Ensure proper weight balance on aircrafts by placing heavy items in the aft of the plane.
  • Connect electrical power units and service hoses to aircraft.

Load Builder

Menards
Duluth, MN
10.2023 - 05.2024
  • Followed safety protocols to ensure workplace compliance.
  • Built loads efficiently for safe transport and storage.
  • Operated forklifts and pallet jacks to move materials.
  • Inspected products for quality before loading onto trucks.
  • Collaborated with team members to optimize loading processes.
  • Maintained a clean and organized work area at all times.

Sandwich Artist

Jimmy John's Sandwiches
Duluth, MN
06.2022 - 09.2023
  • Crafted fresh sandwiches using high-quality ingredients and precise assembly techniques.
  • Provided exceptional customer service by greeting and assisting guests promptly.
  • Maintained cleanliness and organization of the work area to ensure food safety standards.

Shift Manager

McDonald's
Duluth, MN
10.2020 - 05.2022
  • Supervised team members during peak hours to ensure efficient service delivery.
  • Trained new employees on operational procedures and customer service standards.
  • Monitored inventory levels and assisted with stock management processes.
  • Ensured compliance with food safety regulations and cleanliness standards.
  • Resolved customer complaints promptly to maintain satisfaction and loyalty.
  • Conducted regular performance evaluations to support employee development.

Education

High School Diploma -

Duluth East High School
Duluth, MN
05.2022

Some College (No Degree) - Game Design

Lake Superior College
Duluth, MN

Skills

  • Strong communication skills
  • Effective time management
  • Shift leadership capabilities
  • Exceptional customer service skills
  • Inventory oversight skills
  • Warehouse operational knowledge
  • Ground equipment operation expertise
  • Compliance with FAA regulations
  • Two-way radio communication proficiency
  • Conducting safety inspections
  • Customer communication proficiency
  • Attention to detail focus

Volunteer Experience

Glensheen Gift Shop, Duluth, MN, 2018-06, 2018-07, I worked here as a volunteer in the gift shop. I payed out customers, stocked shelves and handled money. I only worked there for the summer, but it was a really good experience.

References

References available upon request.

Timeline

Delivery Driver

HOM Furniture
06.2025 - Current

Ramp Agent/Baggage Handler

Unifi
09.2024 - Current

Load Builder

Menards
10.2023 - 05.2024

Sandwich Artist

Jimmy John's Sandwiches
06.2022 - 09.2023

Shift Manager

McDonald's
10.2020 - 05.2022

High School Diploma -

Duluth East High School

Some College (No Degree) - Game Design

Lake Superior College

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