Lucas Gray
Hebron,KY
Summary
Accomplished Assistant Manager and Sales Consultant with a proven track record at Sprint and Prime Communications, respectively. Expert in sales techniques and maximizing targets, coupled with exceptional skills in developing training programs and fostering client relationships. Achieved significant improvements in training effectiveness and customer satisfaction, demonstrating adaptability and a commitment to excellence.
Overview
7
7
years of professional experience
Work History
Order Selector
Dollar General Market
Walton, KY
10.2024 - Current
- Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
- Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
- Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
- Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.
- Minimized damaged items through careful handling of fragile products while selecting orders.
Assistant Manager
Sprint
Richmond, KY
03.2018 - 03.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Sales Consultant
Prime Communications
Paris, KY
01.2024 - 10.2024
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
Training Specialist
Helpware
Mount Sterling, KY
03.2021 - 10.2023
- Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Developed training handbooks, computer tutorials and reference materials.
- Promoted a culture of continuous improvement by conducting regular follow-ups with trainees post-training sessions.
- Trained and mentored 500 new personnel hired to fulfill various roles.
Education
High School Diploma -
Bryan Station High School
Lexington, KY06.2015
Skills
- Sales and operations
- Sales maximizing
- Closing sales
- Sales metrics tracking
- Sales Targets Achievement
- Sales quotas
- Sales techniques
Timeline
Order Selector
Dollar General Market
10.2024 - Current
Sales Consultant
Prime Communications
01.2024 - 10.2024
Training Specialist
Helpware
03.2021 - 10.2023
Assistant Manager
Sprint
03.2018 - 03.2021
High School Diploma -
Bryan Station High School