LUCAS GUZMAN
Dallas,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
Work History
General Manager of Operations
Advanced Refinishing, Inc.
05.2012 - 12.2023
- Managed purchasing, sales, marketing, and customer account operations efficiently.
- Maintained and serviced approximately 3500 customer accounts in 2023
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed payroll, benefits, and onboarding for 45 employees.
- Collaborated with managers to identify and address employee relations issues.
- Trained, coached and mentored staff to support smooth adoption of new CRM program centralizing knowledge and customer information
- Negotiated prices and terms with over 40 vendors
- Implemented quality control practices reducing product return rates by 13%
- Produced original, instructional content for end users
Supervisor
Advanced Refinishing, Inc
03.2003 - 05.2012
- Evaluated staff performance and provided coaching to address inefficiencies.
- Monitored workflow to improve employee time management and increase productivity.
- Boosted team performance by developing customer service training materials and conducting service training.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
MBA - Business Analytics
University of North Texas
Denton05.2025
Bachelor of Applied Arts And Sciences - Organizations And Supervision
University of North Texas
Denton, TX12.2021
Skills
- Bilingual (English and Spanish)
- Compensation and Benefits
- Employee Relations
- Business Administration
- Talent Acquisition
- Process Improvement Strategies
- Cross-Functional Communication
- Operations Oversight
- Issue Resolution
- Customer Service Excellence
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
General Manager of Operations
Advanced Refinishing, Inc.
05.2012 - 12.2023
Supervisor
Advanced Refinishing, Inc
03.2003 - 05.2012
MBA - Business Analytics
University of North Texas
Bachelor of Applied Arts And Sciences - Organizations And Supervision
University of North Texas
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