Xiomara Figueroa
SINKING SPRING,PA
Summary
Seasoned General Manager of Operations with background in overseeing daily operations, developing strategic plans and improving revenue generation. Strong leadership skills with focus on team cohesion and operational efficiency. Demonstrated success driving growth in aligned business goals through process improvement strategies. Made significant contributions to previous roles by implementing innovative solutions that increased overall productivity and profitability.
Overview
17
17
years of professional experience
Work History
General Manager of Operations
Rg Aviation dba All In Jets, LLC/ Better Air-
Reading , PA
01.2016 - 03.2025
- Ensured that all safety protocols were followed during charter operations.
- Analyzed customer feedback from past trips to identify areas for improvement in service delivery.
- Delegated work to staff, setting priorities and goals.
- Coordinated ground handling services at airports around the world in order to ensure smooth operations.
- Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.
- Managed invoices related to charter operations including payments made to vendors and suppliers.
- Organized and managed all aspects of charter operations, including aircraft selection, crewing, scheduling, permits and load planning.
General Manager, Logistics
Rg Transportation Llc
Wyomissing, PA
01.2008 - 12.2015
- Created and updated standard operating procedures for logistics operations.
- Coordinated daily logistics operations, including shipment scheduling and tracking.
- Oversaw daily operations of multiple departments, ensuring compliance with established protocols.
- Negotiated with carriers and warehouse operators for services and preferential rates.
- Led and managed projects to support logistics efforts and plans.
- Managed budget with company leadership, analyzing previous purchases and forecasting future requirements.
- Maintained high standards of internal and external customer service.
Education
BSBA - International Business Management
Kutztown University of Pennsylvania
Kutztown, PA12-2010
Associate of Applied Science - Business Administration And Management
Reading Area Community College
Reading, PA12-2004
Skills
- Air Charter, Freight, and Maritime Operations Management
- Fluent and Effective Bilingual communication in Spanish and English, written and spoken
- Corporate leadership
- MS office
- Accounting skills
- Operational efficiency
- Excellent computer skills
- Public speaking
Affiliations
- Enjoy Cross fit Training
- Dedicated Missions Trips and Philanthropy work for the under served children and Families in Latin America
- Love Boating with my family on my time off
Languages
English
Full Professional
Spanish
Full Professional
Accomplishments
- Awarded Future Business Leader By Greater Reading Chamber of Commerce in 2008
- Awarded Latino Business Leader By Berks County Latino Chamber of Commerce 2006
- Graduated Cum Laude from Kutztown University in 2010
References
References available upon request.
Timeline
General Manager of Operations
Rg Aviation dba All In Jets, LLC/ Better Air-
01.2016 - 03.2025
General Manager, Logistics
Rg Transportation Llc
01.2008 - 12.2015
BSBA - International Business Management
Kutztown University of Pennsylvania
Associate of Applied Science - Business Administration And Management
Reading Area Community College
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