Lucas Hanson
Frankfort,Illinois
Summary
Proven customer service expert from Plaza Cleaners, adept in enhancing customer satisfaction and managing high-volume transactions. Demonstrated reliability and problem-solving skills, alongside a knack for fostering positive customer relations. Achieved consistent quality standards, ensuring customer loyalty and operational excellence. Skilled in both customer engagement and financial accuracy, embodying adaptability and patience in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Plaza Cleaners
06.2022 - 08.2024
- Trained new employees on company policies and procedures, fostering a positive work culture for all staff members.
- Inspected finished garments thoroughly before returning them to customers, ensuring quality standards were met consistently.
- Handled high volumes of incoming phone calls professionally, addressing inquiries efficiently while keeping a courteous tone throughout interactions.
- Operated cash registers proficiently while maintaining accuracy during end-of-day closing procedures for smooth financial operations.
- Enhanced customer satisfaction by providing friendly and efficient service at the counter.
- Established rapport with regular clients through consistent and memorable customer service interactions.
Retail Sales Associate
T.J. Maxx
11.2021 - 06.2022
- Managed efficient cash register operations.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
Crew Member
Culver's Restaurant
04.2021 - 10.2021
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked well with teammates and accepted coaching from management team.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
High School Diploma -
Lincoln-Way East High School
Frankfort, IL05-2024
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Problem-Solving
- Adaptable and Flexible
- Customer Relations
Timeline
Customer Service Cashier
Plaza Cleaners
06.2022 - 08.2024
Retail Sales Associate
T.J. Maxx
11.2021 - 06.2022
Crew Member
Culver's Restaurant
04.2021 - 10.2021
High School Diploma -
Lincoln-Way East High School
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