Andrianna Emmanouilidis
Frankfort,Illinois
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
18
18
years of professional experience
Work History
Restaurant Owner/Manager
Self
07.2003 - 06.2014
- Increased customer satisfaction 100% by creating and developing training plans for all employees
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Recruited, hired, and trained talented staff to fill vacancies.
- Supervised daily activities of restaurant and 30 employees.
- Streamlined back-of-house processes for improved kitchen efficiency, resulting in faster order preparation times without compromising quality standards.
- Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
Gift Gallery Buying Office Manager
Nordstrom
07.1996 - 06.1999
- Addressed customer inquiries and promptly resolved complaints
- Streamlined office processes, regulated communications and standardized filing systems to facilitate smooth operations
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Education
High School -
Proviso West High School
Frankfort, Illinois06.2014
Skills
- Sales oversight
- Sales expertise
- Performance improvement
- Complaint investigation
- Customer engagement
- Staff supervision
- Staff leadership
- Vendor engagement
- Operations management
Timeline
Restaurant Owner/Manager
Self
07.2003 - 06.2014
Gift Gallery Buying Office Manager
Nordstrom
07.1996 - 06.1999
High School -
Proviso West High School
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