Lucas Lima
Miami,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.
Overview
12
12
years of professional experience
Work History
Director of Operations
EPIC Staffing Agency
Miami, FL
03.2023 - Current
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Provided leadership and guidance to subordinate managers and supervisors.
- Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
- Resolved customer service issues promptly while maintaining high levels of customer satisfaction.
Lasagna Chelsea
Restaurant Manager
New York, NY
05.2020 - 12.2022
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
Regional Sales Manager
NYS Eyewear Fashion
Los Angeles, CA
01.2017 - 03.2020
- Determined price schedules and discount rates.
- Supervised sales strategy, training, team structure and communication of regional sales program.
- Led, coached and developed employees to achieve sales goals.
Translator and Interpreter
Demian & Masterpalo Attorney at Law
Ocean , NJ
05.2012 - 11.2016
- Organized development and implementation of diverse marketing videos, social media posts and blogs.
- Prepared clients for appointments, depositions and testimony.
- Facilitated communication for people with limited language proficiency.
Education
Associate of Arts - International Studies
Brookdale Community College
Lincroft, NJ05.2017
TSOL Teacher's Certificarte - Teaching English As A Second Language
Harvest Institute
Long Branch09.2015
Technical Computer Course - Information Technology
Itech Brasil
Sao Paulo, Brazil05.2011
Skills
- Paralegal Skills
- Fluent in English, Portuguese and Spanish
- Good Work Ethic
- Conflict Resolution
- Supervision & Leadership
Languages
English
Native/ Bilingual
Spanish
Full Professional
Portuguese
Native/ Bilingual
Timeline
Director of Operations
EPIC Staffing Agency
03.2023 - Current
Lasagna Chelsea
Restaurant Manager
05.2020 - 12.2022
Regional Sales Manager
NYS Eyewear Fashion
01.2017 - 03.2020
Translator and Interpreter
Demian & Masterpalo Attorney at Law
05.2012 - 11.2016
Associate of Arts - International Studies
Brookdale Community College
TSOL Teacher's Certificarte - Teaching English As A Second Language
Harvest Institute
Technical Computer Course - Information Technology
Itech Brasil