Lucas Mann
Jensen Beach
Summary
Dynamic hospitality professional with proven success at Publix Inc., excelling in customer relations and problem resolution. Adept at enhancing guest satisfaction through effective communication and proactive service. Skilled in beverage delivery and maintaining cleanliness, fostering a positive environment that promotes teamwork and efficiency. Committed to delivering exceptional experiences and building professional relationships.
Fitness professional with comprehensive background in supporting gym operations and enhancing member satisfaction. Recognized for ensuring smooth daily operations and contributing to positive workout experience. Reliable team player known for adapting to changing needs and delivering exceptional customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Clerk
Ideal Nutrition
06.2024 - Current
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
- Performed inventory control, such as counting, and stocking merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
Barback
Lures Riverfront Bar and Restaurant
08.2020 - 08.2022
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins and cleaning spills.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
Publix
Publix Inc
06.2018 - 04.2020
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Provided personalized customer service by greeting each customer, assisting with purchases, suggestively selling and making sure all store products are available.
Education
Associate of Arts - Pre-Professional Biology
Indian River State College
Ft. Pierce, FL08-2025
Bachelor of Science - Biology
Florida State University
Tallahassee, FL05-2023
High School Diploma -
Jensen Beach Highschool
Jensen Beach, FL05-2022
Skills
- Table Bussing
- Beverage Making and Delivery
- Hospitality Management
- Condiment Restocking
- Professional Relationships
- Problem Detection and Resolution
- Customer Relations
- Customer Needs Assessments
- Guest Satisfaction
- Work Coordination
- Suggestive Selling
- Cleaning Up Spills
- Stocking and Replenishing
- Safe Work Practices
Certification
Microsoft word and excel
Timeline
Store Clerk
Ideal Nutrition
06.2024 - Current
Barback
Lures Riverfront Bar and Restaurant
08.2020 - 08.2022
Publix
Publix Inc
06.2018 - 04.2020
Associate of Arts - Pre-Professional Biology
Indian River State College
Bachelor of Science - Biology
Florida State University
High School Diploma -
Jensen Beach Highschool
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