Lucas Martin

• Collaborated with team members to achieve daily targets and complete tasks efficiently.
• Performed inventory control, such as counting, and stocking merchandise.
• Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
• Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
• Assisted with reorganizing storage areas to accommodate changes in demand patterns or product offerings.
• Assisted in receiving, stocking and distribution of merchandise.
• Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
• Operated equipment while observing standard safety procedures.
• Followed the 5 S's of safety

At T&A Supply Co. the biggest concern every shift was safety; we made sure to always maintain our areas clean and made sure there were no hazards. When it came to heavy machinery we always made sure to check everything twice and report to our supervisors immediately if something was not correct.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Answered customer questions about sizing, accessories, and merchandise care.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Coordinated sales promotions and events to drive store traffic and increase sales volume.

• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
• Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
• Resolved customer complaints with patience and understanding, restoring customer confidence.
• Managed inventory to ensure product availability, contributing to uptick in sales.

• Responsibilities included:
• Routinely walking around the store
• Ensure store tidiness and neatness
• Providing excellent customer service
• Assisting customers with sizes, fitting rooms, and item recommendation
• Marketing priority items and upselling customers
• My favorite part of the job was talking to people and being friendly, getting to know people while also advertising our fragrance lines.