Lucas Maxwell
Huntsville,AL
Summary
Energetically driven professional with a proven track record at Hotel Indigo, enhancing customer satisfaction through exceptional service and maintaining detailed vehicle records. Skilled in Python and SQL, with a strong aptitude for problem-solving and prioritizing tasks. Demonstrates a commitment to quality control and data security, ensuring top-notch service and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Associate
UAH Fitness Center
07.2024 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Performed basic daily bookkeeping tasks.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Staff Member
Absolute Nutrition
09.2022 - 09.2023
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
Valet Attendant
Hotel Indigo
11.2020 - 08.2022
- Established positive guest relationships through consistent delivery of excellent customer service.
- Logged and documented parked vehicle details for accurate records.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
Education
Bachelor of Science - Information Systems - Cybersecurity
University of Alabama At Huntsville
Huntsville, AL05.2026
High School Diploma -
Smith Station High School
Smiths Station, AL05.2022
Skills
- C, python, SQL proficiency
- Spreadsheet Management
- Strong Problem Solver
- Quality Control
- Customer Service-Oriented
- Work Prioritization
- Machine Learning
- Technical Writing
- Data Security
Accomplishments
- Lead a team of twelve in the development of a Veterans Rehabilitation Center for an Eagle Scout Project; documenting every detail and event meticulously to report upon completion.
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
- Used Microsoft Excel to develop inventory, sales, and other general information tracking spreadsheets.
- Developed a text-based DND-inspired game in C++, utilizing multiple executables to implement randomization and procedural generation features; while creating comprehensive documentation to support functionality and user experience
Certification
- Microsoft Office Certification- 4/30/2024
- CPR/AED/First-Aid Certification- 8/23/2024
Timeline
Front Desk Associate
UAH Fitness Center
07.2024 - Current
Staff Member
Absolute Nutrition
09.2022 - 09.2023
Valet Attendant
Hotel Indigo
11.2020 - 08.2022
Bachelor of Science - Information Systems - Cybersecurity
University of Alabama At Huntsville
High School Diploma -
Smith Station High School
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