Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lucas Mckenzie

Schenectady,NY

Summary

Reliable and detail-oriented professional with experience as a Sales Representative, Business Representative, and Operations Lead at Cellular Sales. Demonstrated strong situational awareness, problem-solving skills, and the ability to handle high-pressure situations with professionalism. Experienced in managing sensitive customer information, enforcing company policies, and resolving conflicts calmly and effectively. Proven ability to monitor operations, maintain accurate documentation, and ensure compliance—skills that translate directly into maintaining safety, security protocols, and order. Brings strong communication, leadership, and customer service abilities that support effective security operations and positive interactions with the public.

Overview

5
5
years of professional experience

Work History

Business Representative

Cellular Sales
East Greenbush, New York
06.2025 - Current
  • Built and maintained relationships with small and mid-sized business clients, providing customized wireless solutions to support their operational needs.
  • Served as the primary point of contact for business customers, handling escalations, technical questions, and ongoing support.

Operations Lead

Cellular Sales
East Greenbush, New York
01.2025 - Current
  • Managed inventory levels, device logistics, and shipment processing to maintain accurate stock and minimize discrepancies.
  • Ensured compliance with company policies, sales procedures, and operational standards across multiple store locations.

Sales Representative

Cellular Sales
East Greenbush, New York
11.2023 - Current
  • Engaged customers to understand their needs and recommended products and services that best fit their requirements.
  • Assisted customers with purchases, upgrades, account changes, and troubleshooting to ensure a smooth and positive experience.
  • Collaborated with team members to keep store operations running efficiently, including inventory management and merchandising.

Beyond Nutrition

John Nuzback
Glenville, NY
12.2020 - 11.2023
  • Maintained a clean and healthy environment by following proper safety and sanitation regulations.
  • Welcomed customers and answered questions regarding menu items and preparation methods.

Education

High School Diploma -

Scotia Glenville High School
Glenville, NY
06-2021

Skills

  • Team collaboration
  • ID Verification & Visitor Management
  • Problem solving
  • Effective communication
  • Time management
  • Decision-making
  • Conflict De-Escalation

Timeline

Business Representative

Cellular Sales
06.2025 - Current

Operations Lead

Cellular Sales
01.2025 - Current

Sales Representative

Cellular Sales
11.2023 - Current

Beyond Nutrition

John Nuzback
12.2020 - 11.2023

High School Diploma -

Scotia Glenville High School