LUCAS MCLAURIN
Chandler,AZ
Summary
Dynamic professional with over three years of experience in delivering exceptional service and fostering lasting client relationships. Strong commitment to customer satisfaction is evident through a proven track record of effectively resolving complex issues and enhancing client experiences via clear, empathetic communication. Expertise in identifying and anticipating client needs enables the provision of personalized solutions while consistently demonstrating professionalism in every interaction. Equipped with a solid background in IT support and troubleshooting, adept at resolving technical challenges and implementing effective solutions that contribute to overall system efficiency.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician
Walgreens
2024.12 - Current
- Listens to customer’s requests and provides personal assistance.
- Maintained an above 90% satisfaction score from customer feedback for 9 months straight.
- Provides detailed instruction to navigate the company website and app to resolve issues and prevent future errors.
Customer Service Representative
Cobblestone Auto Spa
2023.05 - 2024.10
- Maintained an average audit score of 96% over a period of three months.
- Trusted to input daily reports accurately without supervision.
- Resolved customer complaints and issues promptly, achieving a 95% resolution rate on first contact.
- Consistently achieved individual, team, and organizational objectives in a customer service setting.
- Worked cross-functionally to address and resolve customer-related issues.
- Addressed and resolved customer concerns and complaints with professionalism and respect.
- Efficiently trained new employees on the use of custom software and internal procedures.
Car Wash Operator
Cobblestone Auto Spa
2021.04 - 2021.10
- Achieved 5 loyalty sign-ups in one day.
- Provided outstanding customer service by promptly and professionally addressing concerns and resolving complaints.
- Collaborated efficiently with team members during high-demand periods to ensure workplace productivity.
- Fostered strong relationships with customers to drive repeat business.
- Consistently complied with company policies, procedures, and guidelines throughout all periods of duty.
- Coordinated appointment scheduling for customers seeking specific time slots or requiring special accommodations.
Education
Diploma -
Tempe High
Tempe, AZ2018-05
Skills
- Dedicated and personable Customer Service Representative
- Technical Support
- Problem-solving skills
- Data Entry
- Development
- Active Listening
- Computer Diagnostics
- Team collaboration
LANGUAGE
English
Native
Timeline
Pharmacy Technician
Walgreens
2024.12 - Current
Customer Service Representative
Cobblestone Auto Spa
2023.05 - 2024.10
Car Wash Operator
Cobblestone Auto Spa
2021.04 - 2021.10
Diploma -
Tempe High