ALEJANDRO FLOREZ
Orlando
Summary
Experienced Customer Service Associate with 8 years of experience along with a background in Graphic & Web Design. Highly-organized and proficient with computers. Adept at managing difficult situations while completing tasks in a punctual manner. Excels in customer support through interpersonal skills and thrives in team settings.
Overview
11
11
years of professional experience
Work History
Pharmacy Technician
Walgreens
01.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Accurately inputting patient, prescriber and medication details into pharmacy software ensuring medication safety and efficient dispensing
- Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing.
- Resolved third-party billing, computer system and customer service issues.
Service Associate
Banana Republic
06.2019 - 01.2023
- Manage customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs
- Train and teach new employees since 2020
- Worked collaboratively with my team to devise strategic sales solutions to achieve and exceed my departments quarterly and yearly sales goals
- Achieved 100% customer satisfaction score throughout recent quarters
Service Associate
Steinmart
08.2014 - 06.2019
- Worked in driving sales while on the floor or in the cash register when checking out guests
- Provided accurate answers and solutions to customer concerns, inquiries and complaints
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Education
Associate of Science - Graphic Design
Valencia College
Orlando, FL12.2020
Skills
- Microsoft Office Suite
- Data Entry
- Web Coding/Marketing
- Prescription filling
- Customer service/Call Center Representative
- Advanced math skills
Timeline
Pharmacy Technician
Walgreens
01.2023 - Current
Service Associate
Banana Republic
06.2019 - 01.2023
Service Associate
Steinmart
08.2014 - 06.2019
Associate of Science - Graphic Design
Valencia College
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