Jeraldine Cutler
Miami Gardens,FL
Summary
Dedicated Pharmacy Technician with strong customer service skills, ensuring patient confidentiality and efficient prescription processing. Proven ability to enhance workflow and optimize operations in a fast-paced healthcare environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS HEALTH
Miami, FL
11.2024 - Current
- Processed prescription orders accurately and efficiently, ensuring compliance with pharmacy regulations..
- Utilized pharmacy software systems to update patient records and track prescription history.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Entered and processed patients' prescriptions into internal system.
- Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
- Collaborated with pharmacists to prepare medications and manage daily workflow effectively.
Rideshare Driver
Uber And Lyft
Miami, FL
02.2020 - 08.2024
- Delivered safe and efficient rides to passengers, maintaining high customer satisfaction ratings.
- Managed daily route planning to optimize travel times and reduce wait periods for riders.
- Implemented proactive communication strategies to enhance passenger experience and address concerns promptly.
- Conducted regular vehicle inspections to ensure compliance with safety regulations and operational standards.
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Improved rider satisfaction by maintaining a clean and comfortable vehicle environment.
Pharmacy Technician
Walgreens
Miramar, FL
05.2021 - 08.2023
- Processed and filled prescriptions accurately while adhering to safety protocols.
- Implemented improvements in prescription processing procedures, enhancing operational effectiveness.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Collaborated with healthcare providers to resolve prescription discrepancies effectively.
Environmental Servixes-Housekeeper
Crothall Healthcare Services
Wayne,PA
04.2020 - 04.2021
- Maintained cleanliness and sanitation standards in healthcare facilities.
- Operated cleaning equipment safely and efficiently to ensure optimal performance.
- Collaborated with team members to streamline cleaning processes and improve efficiency.
- Implemented waste disposal procedures in accordance with health regulations.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
- Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.
Customer Service Professional
Comcast
Miramar, FL
10.2010 - 04.2020
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Led initiatives to improve team performance metrics and service delivery standards.
- Collaborated with cross-functional teams to align services with customer needs and expectations.
- Assisted customers by answering questions and responding to inquiries.
- Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
- Delivered exceptional support during peak periods, effectively managing high call volumes without compromising service quality.
- Facilitated customer retention by providing timely follow-ups on pending issues and ensuring satisfactory resolutions.
- Balanced competing priorities under pressure by effectively multitasking while remaining focused on delivering exceptional customer support.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Improved first-call resolution rates by proactively identifying common issues and finding effective solutions that could be applied across multiple cases.
- Streamlined processes for handling customer complaints, improving resolution times..
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZAssociate of Science - Criminal Justice Technology
Miami Dade College
Miami, FL1998
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Patient confidentiality
- Drug safety
- Interpreting and processing medication orders
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Product knowledge
- Microsoft Office Suite
- Microsoft PowerPoint
- Building rapport
- Technical support
- Spreadsheets
- Healthcare regulations
- Verifying orders
- Active listening
- Customer service
Accomplishments
- Processed and filled over 100 prescriptions per day.
- Improved customer service standards by 100%.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Licensed Registered Pharmacy Technician - 4 years
Languages
English
Full Professional
Interests
- Crafting and DIY Projects
Timeline
Pharmacy Technician
CVS HEALTH
11.2024 - Current
Pharmacy Technician
Walgreens
05.2021 - 08.2023
Environmental Servixes-Housekeeper
Crothall Healthcare Services
04.2020 - 04.2021
Rideshare Driver
Uber And Lyft
02.2020 - 08.2024
Customer Service Professional
Comcast
10.2010 - 04.2020
Bachelor of Science - Business Management
University of Phoenix
Associate of Science - Criminal Justice Technology
Miami Dade College