Lucas Montes Manfrin Dantas Dias
Summary
Results-oriented banking professional with expertise in customer relationship management, problem-solving, and compliance with regulations. Proven ability to build strong client relationships and resolve issues efficiently.
Overview
5
5
years of professional experience
Work History
Relationship Banker
Citizens Bank
Orleans
09.2025 - Current
- Assisted customers with account inquiries and recommended suitable products to enhance their banking experience.
- Built strong relationships with clients, gaining insights into their financial needs to provide tailored solutions.
- Resolved customer issues promptly, ensuring satisfaction and fostering long-term client retention.
Relationship Banker
Santander Bank Us
South Yarmouth
08.2024 - 08.2025
- Identified customer needs through conversations, recommending tailored banking products to enhance client satisfaction.
- Cultivated strong client relationships through effective communication, fostering trust and loyalty.
- Ensured compliance with regulations and bank policies, safeguarding customer interests and maintaining operational integrity.
Bank Teller
Santander Bank Us
Hyannis
03.2023 - 08.2024
- Processed customer transactions with accuracy and efficiency, ensuring a smooth banking experience.
- Promoted bank products and services, contributing to increased customer satisfaction and engagement.
- Resolved customer issues promptly and professionally, enhancing customer trust and loyalty.
Assistant Store Manager
McDonald's
Hyannis
01.2021 - 03.2023
- Oversaw day-to-day store operations, ensuring high standards in customer service, effective inventory management, and optimal staff scheduling.
- Ensured compliance with health regulations by monitoring and enforcing food safety practices.
- Worked with team members to improve service quality and streamline operational efficiency.
Education
Some College (No Degree) - Psychology
Cape Cod Community College
West Barnstable, MASkills
- Customer relationship management
- Problem resolution
- Account management
- Customer service
- Financial advising
- Sales techniques
- Regulatory compliance
Accomplishments
- 2024 Santander Excellence award Q3&Q4
- 2026 Citizens Top Performer Q1&Q2
Languages
- English
- Portuguese
- Spanish
Timeline
Relationship Banker
Citizens Bank
09.2025 - Current
Relationship Banker
Santander Bank Us
08.2024 - 08.2025
Bank Teller
Santander Bank Us
03.2023 - 08.2024
Assistant Store Manager
McDonald's
01.2021 - 03.2023
Some College (No Degree) - Psychology
Cape Cod Community College