Lucas Ortiz
Staten Island,NY
Summary
Proficient usher with a strong background in training new team members and enforcing safety protocols. Skilled in policy enforcement and customer relations, committed to enhancing the overall guest experience.
Overview
7
7
years of professional experience
Work History
Theatre Usher
Atrium Stadium Cinema
Staten Island, NY
07.2022 - Current
- Assisted patrons with seating and ticketing inquiries to enhance customer experience.
- Monitored theatre cleanliness and safety protocols to ensure a welcoming environment.
- Provided timely assistance during film presentations to address guest needs effectively.
- Collaborated with team members to streamline ushering processes and improve operational efficiency.
- Trained new ushers on responsibilities and safety measures, fostering teamwork and knowledge sharing.
- Resolved patron concerns promptly, maintaining high levels of customer satisfaction throughout screenings.
- Greeted customers with smile and provided friendly, knowledgeable service.
Team Member
Carvel Ice Cream Store
Staten Island, NY
04.2023 - 07.2024
- Delivered exceptional customer service by efficiently processing orders and addressing inquiries.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Operated cash register, accurately handling transactions and providing change to customers.
- Assisted in inventory management by restocking supplies and monitoring product freshness.
- Collaborated with team to optimize workflow during peak hours, enhancing overall efficiency.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
Technician
Hot Concepts
Staten Island, NY
06.2019 - 05.2022
- Operated and maintained various technical equipment to ensure optimal functionality.
- Diagnosed and resolved technical issues efficiently, minimizing downtime.
- Collaborated with team members to streamline workflows and enhance productivity.
- Conducted routine inspections and preventive maintenance on machinery and tools.
- Documented equipment performance and maintenance activities for compliance purposes.
- Provided technical support to clients, ensuring high levels of satisfaction and service quality.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Education
Bachelor of Science - Business
College of Staten Island
Staten Island, NY04-2027
High School Diploma -
St. Joseph By The Sea Highschool
06-2022
Skills
- Flexibility
- Assertiveness
- Verbal communication
- Guest service
- Customer relations
- Cash register operation
- Policy enforcement
- Incident management
- Facility maintenance
Timeline
Team Member
Carvel Ice Cream Store
04.2023 - 07.2024
Theatre Usher
Atrium Stadium Cinema
07.2022 - Current
Technician
Hot Concepts
06.2019 - 05.2022
Bachelor of Science - Business
College of Staten Island
High School Diploma -
St. Joseph By The Sea Highschool