Lucas Pitts
New York,NY
Summary
Economics graduate with a creative background and extensive customer service experience, bringing strong interpersonal, organizational, and analytical skills to mission-driven work. Empathetic and detail-oriented, with a systems-thinking approach grounded in data analysis and communication. Motivated to contribute to social impact initiatives and develop expertise in grant management through hands-on learning and collaboration.
Overview
8
8
years of professional experience
Work History
Server/Restaurant Waiter
The Odeon
08.2021 - 06.2024
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Convenience Ambassador
Farm To Fit
03.2021 - 07.2021
- Delivered goods and products to customer on time and in excellent condition.
- Kept management looped in on daily activities by updating logs with information such as mileage, gas use and any special incidents.
- Worked directly with customers to assess quality issues, including damage and incompleteness of orders.
- Checked in with dispatch service and updated with current location.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Supervisor of Distribution Operations
UPS
09.2018 - 02.2021
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Conducted performance evaluations, providing constructive feedback to team members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Implemented process improvements that enhanced workflow efficiency and reduced delays.
- Trained and mentored staff, fostering a collaborative team environment.
Manager/Laborer Helper
Third Generation Hardwood Floors
01.2016 - 09.2018
- Streamlined project tasks such as tracking deadlines and monitoring progress.
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Assisted in timely invoicing for clients, ensuring prompt payments and positive cash flow.
- Heavy lifting, sand/finish hardwood floors, tear out/install hardwood floors, customer service and working in a fast paced environment
- Operated machinery for flooring installation and finishing.
- Assisted experienced workers in preparing job sites and materials.
Delivery Food Packer/Runner
The Odeon Restaurant
04.2017 - 05.2018
- Bike deliver food orders to clients around the city, packing food into proper containers and transporting safely to destination
- Greeting pick-up order customers and authorizing payment
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction
Education
BBA - Economics
Baruch College-Zicklin School of Business
New York City06-2025
Bachelor of Science - Professional Dance Performance
Dominican University of California
San Rafael, CAHigh School Diploma -
Jefferson High School Middle College For Advanced Studies
Portland, OR06.2015
Skills
- Microsoft Excel proficiency
- Skilled in QuickBooks financial management
- Experienced with Google Workspace tools
- Experienced with Zoom platform
- Strong time management abilities
- Customer service
- Teamwork and collaboration
- Analytical problem-solving
Timeline
Server/Restaurant Waiter
The Odeon
08.2021 - 06.2024
Convenience Ambassador
Farm To Fit
03.2021 - 07.2021
Supervisor of Distribution Operations
UPS
09.2018 - 02.2021
Delivery Food Packer/Runner
The Odeon Restaurant
04.2017 - 05.2018
Manager/Laborer Helper
Third Generation Hardwood Floors
01.2016 - 09.2018
BBA - Economics
Baruch College-Zicklin School of Business
Bachelor of Science - Professional Dance Performance
Dominican University of California
High School Diploma -
Jefferson High School Middle College For Advanced Studies