LUCAS RUTLEDGE
Sewell
Summary
Motivated Sport Management student with hands-on experience in event operations and customer service within high-volume environments. Demonstrates strong teamwork and communication skills while enhancing guest experiences. Aiming for a Summer 2025 internship in athletic operations, contributing to admin, operations, fan engagement, and community programming.
Overview
6
6
years of professional experience
Work History
Customer Experience Team Member
Major League Baseball
Philadelphia
07.2026 - Current
- Resolved fan inquiries and issues to enhance overall customer satisfaction.
- Collaborated with team members to create fan engagement strategies that increased participation.
- Gathered fan feedback to guide future improvements in customer experience.
- Managed ticketing systems to ensure accurate order processing and validate game entries.
Customer Experience & High-Volume Operations
Carollo's Family Restaurant
Turnersville
08.2024 - 05.2025
- Handled high-volume customer interactions while multi-tasking effectively during peak rush periods to enhance service delivery.
- Coordinated with kitchen staff to ensure accurate order fulfillment, improving overall communication and service quality.
- Kept work areas clean and organized, contributing to operational efficiency and positive guest experiences.
Delivery Coordinator
Peter and Sons
Glassboro
05.2023 - 08.2024
- Coordinated timely and accurate delivery routes under strict time expectations, enhancing overall logistics efficiency.
- Processed customer payments and addressed concerns while optimizing delivery routes, maintaining a professional representation of the business.
- Coordinated delivery schedules to ensure timely and efficient service.
- Communicated with drivers about routes and customer needs daily.
- Managed inventory levels to ensure adequate product availability for deliveries.
Kids Party Host
Total Turf Experience
Pitman
12.2020 - 12.2021
- Coordinated and led youth sports birthday events, ensuring safe and engaging experiences for large groups.
- Assisted with activity setup, organized facilities, and managed event flow to create engaging experiences for participants.
- Communicated with parents, staff, and children to ensure a smooth and enjoyable event atmosphere.
Education
B.S. - Sport Management
THE UNIVERSITY OF ALABAMA
Tuscaloosa, AL05-2025
A.S. - Business
ROWAN UNIVERSITY
Glassboro, NJSkills
- Customer/Guest Experience
- Event Coordination
- Event Operations
- Fan Engagement
- Cash Handling & POS
- Time management
- Team collaboration
- Problem Solving
Hobbies and Interests
- Youth sports
- Athletic operations
- Fitness and team logistics
- Live event production
- Community programs
- College athletics
Timeline
Customer Experience Team Member
Major League Baseball
07.2026 - Current
Customer Experience & High-Volume Operations
Carollo's Family Restaurant
08.2024 - 05.2025
Delivery Coordinator
Peter and Sons
05.2023 - 08.2024
Kids Party Host
Total Turf Experience
12.2020 - 12.2021
B.S. - Sport Management
THE UNIVERSITY OF ALABAMA
A.S. - Business
ROWAN UNIVERSITY