Lucas Santiago
Arlington
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
18
18
years of professional experience
2011
2011
years of post-secondary education
Work History
Delivery Driver
Amazon
Houston
10.2023 - 02.2026
- Delivered packages efficiently to customers in designated routes.
- Maintained vehicle cleanliness and performed routine inspections regularly.
- Communicated with dispatch to receive updated delivery instructions promptly.
- Coordinated with warehouse staff to verify package contents before departure.
- Addressed customer inquiries regarding delivery status and handled concerns professionally.
Delivery Driver/Team Member
Papa John's Pizza
Houston
03.2022 - 10.2023
- Delivered pizzas promptly to ensure customer satisfaction and retention.
- Maintained vehicle cleanliness and ensured proper maintenance for safe operations.
- Managed cash transactions accurately during deliveries and at the store.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Plumber
Texas Quality Plumbing
Houston
04.2020 - 02.2022
- Installed plumbing systems in residential and commercial buildings.
- Diagnosed and repaired leaks in pipes and fixtures.
- Collaborated with contractors on plumbing project specifications.
- Tested plumbing systems to locate leaks, malfunctions and repair needs.
- Maintained accurate records of work performed and materials used.
Server/Barback
Yard House
South Beach
03.2012 - 08.2019
- Provided exceptional customer service to enhance dining experiences.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed cash transactions accurately during busy shifts.
- Assisted in training new servers on menu items and service standards.
- Addressed customer inquiries and resolved issues promptly.
Sales Associate
H&M Hennes & Mauritz
South Beach
11.2007 - 03.2012
- Assisted customers with product selections and provided fashion advice.
- Organized merchandise displays to enhance visual appeal and accessibility.
- Processed customer transactions efficiently using point-of-sale systems.
- Handled customer inquiries and resolved issues in a timely manner.
- Helped customers find specific products, answered questions, and offered product advice.
Education
GED
Miami, FLSkills
- Route optimization
- Vehicle maintenance
- Cash handling
- Safety compliance
- Customer relationship management
- Time management
- Communication skills
- Problem solving
- Conflict resolution
- Team collaboration
- Customer service
Languages
Spanish
Professional
Timeline
Delivery Driver
Amazon
10.2023 - 02.2026
Delivery Driver/Team Member
Papa John's Pizza
03.2022 - 10.2023
Plumber
Texas Quality Plumbing
04.2020 - 02.2022
Server/Barback
Yard House
03.2012 - 08.2019
Sales Associate
H&M Hennes & Mauritz
11.2007 - 03.2012
GED